Host

job Description

Job Description
Hourly Non-Exempt Position

Position Title: Host

Summary:Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area and help ensure quality of facilities and service.

Essential Duties and Responsibilities

• Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
• Record to-go orders enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
• Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
• Be proactive in scheduling and preparing for large parties.
• Run a wait list receive and record guest dining reservations via paper and pen or applicable electronic applications.
• Maintain contact with kitchen team members management serving team members and guests to ensure that dining details are handled properly and that guests concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Act as a resource for Guests regarding the promotions menu hours of operation etc.
• Other functions assigned by management (e.g. sweep clean doors and windows restock check restrooms bus tables refill ice or wash glassware).
• Other duties as assigned.

Education & Experience:

• No prior education or experience required.
• Must be 18 years of age or older to serve alcohol or as state regulations dictate.

Supervision Received:

• Reports to the Manager on duty.

Performance Standards:

• Display a high standard of friendliness patience enthusiasm energy and professionalism.
• Maintain an upbeat guest-first positive attitude.
• Adhere to the Samys Old Chicago Appearance Standards.

Working Conditions:

• 100% Walk and stand.
• 50% Operate cash register and POS system and make correct change.
• 25% Reach bend stoop wipe and lift up to 30 pounds.
• Navigating steps if applicable to the location.

Training Requirements:

• Successful completion of hourly position validations including company-required training programs (i.e. safety systems menu) and passing alcohol certification (ServSafe) within 60 days of employment.