Hospitality Host- Sports

The Hospitality Sportsbook Host acts as the primary growth engine for VIP Sports Marketing owning outbound sales telemarketing to a broad range of Caesars Entertainment this role you will develop strategic relationships with guests by having a comprehensive understanding of all facets of mobile and in-person sports betting gaming systems and sales. Sports Sales Executives display a strong understanding of the Caesars Sales/Service model within VIP Marketing and assist in positively promoting this model while continuing to build rapport with customers through commercial awareness and anticipation of customer needs. The ideal candidate for this position will possess excellent customer service skills a passion for customer care and a commitment to proactively service and assist in guest recovery as necessary. As an intuitive and creative problem solver you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

Sales

• Responsible for developing andmaintainingan assigned book of players through direct mail email telemarketing and leveraging available technology.
• Activelyparticipatesin telephone solicitation and coordinates personalized direct mailings for assigned guests.
• Fully knowledgeable of all happenings on property and inmarketfor cross-sell opportunities.
• Demonstrates mastery of all existing products/services and/or progress on new initiatives bonusprogramsand system changes.
• Activelyparticipatesin all department and company initiatives to drive sales and revenue.
• Demonstrates a willingness to teach mentortrainand share information with the team.
• Developsskills to handle increasingly complex matters.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast-paced environment.
• Finds new customers based on criteriaestablishedby the Management team.

Service

• Constantly strives to delight our guests; the goal is to exceed expectations through graciousenthusiasticand personalized service.
• Manages VIP guests in one-on-one communications in addition to VIP group settings as applicable.
• Fulfills the support needs of VIP guests and quickly resolve any issues.
• Greetsguests at social events and special promotions as applicable.
• Resolves VIP guest issues using tools which includereal timecustomer data and alert systems.
• Handles difficult guests and situations in a calmprofessionaland prudent manner.
• Anticipates respondstoand consistently meets or exceeds the needs of players including but not limited to transportation and accommodation arrangements for on-property visits and/or social events.
• Proactivelyidentifiesand resolves service failures; taking immediate action to resolve service gaps and strengthen guest loyalty.

Communication

• Clearly communicates programs/services to necessary people seeks theirsupportand keeps them informed of changes that mayimpactthe business.
• Givesconsistent politetimely andaccurateinformation and service to all guests andco-workers;taking the initiative to find the answer when unsure.
• Coordinates with internal and external business stakeholders including but not limited to Player Support Caesars Rewards team VIP Leaders Marketing Technology/IT managers software platform vendors and analytics team members to advance VIP efforts.
• Ensuresaccuracy andtimelycompletion of all player communication.
• Communicates successes and challenges on a regular and on-going basis to direct supervisor.

Strategy & Innovation

• Analyzes and evaluates existing service delivery systems and collaborates with other departments to improve the guest experience.
• Dailyweeklyand monthly VIP guest activity monitoring and reporting including wagering revenue win/lossand guest generosity levels.
• Identifiesways to increaseefficienciesand to improve products or services.

Integrity & Compliance

• Fullycomplies withall applicable rules regulationslawsand policies and conducts themselves with highest levels of integrity and honesty.
• Complieswithand upholds company expectations including Code of Commitment policies procedures industry regulations departmentgoalsand business strategy.
• Coordinates with Compliance Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.
• Adheres to all department/company policies and procedures.
• Educated on all jurisdictional policies related to guest support functionality.
• Has the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Oneyearsof experience in salescasinoand/or loyalty marketing with service/support from an online company preferred.
• High School diploma or equivalent.
• Strong sales project management customer service and analytical skillsa plus.

ADDITIONAL QUALIFICATIONS:

• High levelof energy enthusiasm and passion for improving the player experience andrelentlessin the pursuit of getting results.
• Upbeatpositiveand charismatic.
• Extensive knowledge of sports betting sports teamsplayersand leaguesrequired.
• Excellent communication andorganizationskills arerequired.
• Experience in consumer web or game development including onlinegaminga plus.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Able to overcome resistance to change and influence people.
• Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
• Must be able to obtaingaminglicense as needed.

COMPETENCIES:

• Sales Excellence:Leveragingsales techniques to maximize performance.
• Passion for Service: Internally motivated to graciously serve delight andbuild playerloyalty;as well asservice andassistco-workers.
• Drive: Harnessing energy and passion to excel.
• Customer/Commercial/Market Awareness:Anticipatingand listening to customer needs; looking outside our world.
• Influence: Engaging andassistingothers to succeed.
• Professional Excellence: Applied functional/business knowledge; professionalism composure effectiveness.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Must have manual dexterity and coordination tooperateoffice equipment including but not limited to computers telephone/headset etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum50 calls/day).
• Must be able tolift upto 15 pounds.
• Must be ableto tolerateareascontainingsecondhand smoke.
• Must be able to work forlong periodsof time under fluorescent lighting.
• Must be able to work at a desk for most of the day in a seated position.
• Must be able to spend most of the day working off computer monitors andoperatinga keyboard.
• Although most of thepositionwill be spentseatedat a desk there will be occasions wherecandidatemust be able to remain on ones feet forlong periodsof time and/or walk for long distances.
• Must be able to travel as needed up to 5%

The salary range for this position is $43888.00 - $65000.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.