Hospitality & Customer Relations Coordinator

Help Create the Best Dealership Experience in Pennsylvania

At Ardmore Toyota we believe every customer deserves an exceptional experiencenot only when purchasing a vehicle but every time they visit our dealership.

Were opening a brand-new customer café inside our newly renovated Service Department and are looking for an outgoing hospitality-minded professional to become the face of our customer lounge.

This is a unique position that blends hospitality customer service and customer relationsinto one rewarding career.

Youll greet guests with a warm smile prepare specialty coffee and refreshments engage customers while they wait for their vehicles assist with customer questions and concerns and help create an experience that customers remember long after they leave.

If you genuinely enjoy making people feel welcome and creating memorable experiences wed love to meet you.

What Youll Do

As our Hospitality & Customer Relations Coordinator youll play an important role in delivering an exceptional dealership experience.

Responsibilities include:

Café & Hospitality

• Prepare coffee espresso beverages tea and other refreshments
• Maintain a clean organized and inviting café and customer lounge
• Keep refreshments snacks and supplies fully stocked
• Welcome customers into the service lounge and make them feel at home
• Create a warm friendly atmosphere for every guest

Customer Relations

• Greet customers waiting for service
• Assist customers with questions and direct them to the appropriate department
• Check in with waiting customers to ensure their visit exceeds expectations
• Follow up with customers after their visit by phone email or text when appropriate
• Assist with customer satisfaction initiatives and dealership events

Administrative Support

• Assist with customer surveys and follow-up communication
• Support special projects as assigned

What Were Looking For

Were looking for someone who genuinely enjoys serving others.

The ideal candidate is:

• Friendly and outgoing
• Professional and well-spoken
• Passionate about hospitality and customer service
• Comfortable interacting with people from all backgrounds
• Organized and detail-oriented
• Able to multitask in a fast-paced environment
• Positive dependable and team-oriented
• Comfortable using computers email and Microsoft Office

Experience in any of the following is a plus:

• Coffee shops or cafés
• Hotels or hospitality
• Restaurants
• Customer service
• Retail
• Concierge services
• Automotive dealerships

Compensation

$42000 annually

Compensation includes:

• Competitive hourly pay
• Performance incentives
• Paid training
• Career advancement opportunities

Why Join Ardmore Toyota

For over 100 years the Paul family has been committed to serving our community while delivering an uncompromised customer experience.

We believe hospitality is just as important as repairing vehicles.

When you join our team youll enjoy:

• Beautiful newly renovated Service Department
• Brand-new customer café
• Family-owned dealership with an outstanding reputation
• Supportive leadership team
• Career advancement opportunities
• Employee vehicle purchase discounts
• Paid training and professional development
• Positive team-oriented culture

Benefits

• Paid Time Off
• Medical Dental & Vision Insurance
• 401(k)
• Employer-paid Life Insurance
• Disability Insurance Options
• Employee Purchase Program
• Professional Development
• Employee Referral Program

Our Mission

Every interaction matters.

Whether preparing a cappuccino helping a customer find the right person answering a phone call or simply offering a warm smile youll play an important role in creating an experience that keeps customers coming back.

If youre passionate about hospitality and love making someones day a little better wed love to meet you.

Apply today and become part of the Ardmore Toyota family.