Hosp Unit SVC Crd 3
Job Location:
Oakland, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
JOB SUMMARY
The Unit Service Coordinator (USC) under direction of the Patient Care Unit Manger or Charge Nurse functions as the focal communications source for clear and concise information to the members of the OR/PAR staff medical staff and other hospital departments and performs administrative functions directed toward positive patient care outcomes.
All patient care team members are responsible to meet patient needs demonstrate willingness to learn new skills and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other physicians other disciplines and the public by facilitating and enhancing communication displaying honesty and respect displaying sensitivity to cultural differences and expressing and accepting feedback in a professional manner.
Responsibilities
% of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
| 30% | Yes | Communication A. Follows House and telephone standards as established by the Medical Center. B. Prioritizes and responds effectively to requests that occur simultaneously. C. Initiates appropriate procedures for all emergencies. D. Conducts oneself in a calm controlled and professional manner. E. Receives and relays messages from patients families and staff to the appropriate personnel in a timely manner. F. Gives current accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse. G. Maintains unit-based flow board of patient bed assignments transfers discharges and off-unit procedures. H. Notifies appropriate nurse and physician when patient arrives on the unit. I. Contacts physician and other appropriate staff when required. J. Updates bulletin boards and other communication sources on assigned unit. K. Communicates physicians orders to nursing staff in a timely manner and disseminates patient information. |
| 40% | Yes | Administrative Functions A. Maintains adequate quantity of administrative forms and supplies at nursing station. B. Operates nursing unit equipment (e.g. computer fax machine imprinter device intercom system). C. Reports and keeps track of malfunctioning equipment. D. Labels assembles and maintains all patient charts in functional order to include filing reports of procedures studies tests etc. and chart thinning as necessary. Keep charts in proper location. E. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record. F. Accurately transcribes routine and STAT physicians orders. G. Completes all forms and requisitions related to charges/billing. H. Consults with a nurse or physician when written orders are unclear. I. Schedules procedures tests and x-rays utilizing knowledge of the procedure and specific departments functions to avoid conflict and disruption in scheduling. J. Receives and records patient information and admitting orders from physicians office or clinic for same day admissions. K. Ensures that patients valuables are secured according to established procedures. L. Completes bed control functions per departmental policy in a timely manner including data entry of admissions discharges bed or unit transfers and/or changes in attending or services. M. Copies necessary elements of chart for patient discharge or transfer to another facility or department. N. Utilizes Medical Center automated systems to access and maintain patient information. O. Orders patient medications equipment and supplies as requested. |
| 30% | Yes | Other Duties and Responsibilities A. Orients new Unit Service Coordinators students and staff as appropriate. (III level only) B. Follows all unit department Medical Center and University policies procedures and work rules. C. Maintains confidentiality in matters related to patients and/or staff. D. Adheres to all applicable Medical Center and unit-specific infection control health and safety policies and procedures including annual safety training. E. Supports the mission philosophy and goals of the Medical Center. F. Supports the development of unit/team goals and actively participates in unit staff meetings inservices and educational programs as required. G. Contributes to and actively participates in the quality assurance and quality improvement process per JCAHO and/or other regulatory agencies. H. Maintains a clean safe and functional work environment. I. Performs other duties as assigned. |
| 100% | (To update total % enter the amount of time in whole numbers (without the % symbol - e.g. 15 20) then highlight the total sum (e.g. 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
LIVING PRIDE STANDARDS
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism Respect Integrity Diversity and Excellenceand provide guidance on how we communicate with patients visitors faculty staff and students virtually everyone every day and with every encounter. These standards include but are not limited to: personal appearance acknowledging and greeting all patients and families introductions using AIDET managing up service recovery managing delays and expectations phone standards electronic communication team work cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy confidentiality and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metricsassociated with department/unitand meeting organizational/departmental targets.
Work Environment
Keeps working areas neat orderly and clutter-free including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
Duties listed in this section are not essential or intrinsic to the job but are performed at times.
Included in this section should be a general statement such as. Perform other duties as assigned.
This phrase allows the supervisor to assign sporadic or one-time tasks as needed.
Please list:
Performs other duties as assigned.
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically a statement such as Demonstrated ability to provide appropriate care based on the needs of a specific individual including the patients age. is sufficient. Select from the following patient age categories.
Infant
Child
Adolescent
Adult
Geriatric
The Medication and Auxiliary Staff Competency must be successfully completed for Level I Level II or Level III staff PRIOR to performing duties requiring medication access (including access transport and/or stocking activities OR access to medication storage areas for cleaning).
LEVEL 1: Access Med Storage Areas for Cleaning | LEVEL 2: Access & Transport | LEVEL 3: Access Transport & Stocking |
| Environmental Service Personnel | Drivers | Anesthesia Technicians |
Patient Support Assistants (PSAs) | Hospital Assistants (depending on specific duties; ask HR if unsure) | |
Hospital Unit Service Coordinators | Material Services Personnel | |
Volunteers | Medical Assistants | |
Nuclear Medicine Technologists | ||
Ophthalmology Technician | ||
Patient Care Assistants (PCAs) | ||
Pharmacy Storekeepers | ||
Radiology Technologists (all modalities Ultrasound Mammo etc.) |
Instructions:After employee successfully completes the level-appropriate competency please check the corresponding box below.Obtain the employees and managers signatures to attest that the competency was completed and send the signed job description to HR for the employees personnel file.
Level 1 As a part of his/her daily activities employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.
Level 2: As part of his/her daily activities employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2
Level 3: As part of his/her daily activities employee may access transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.
Qualifications
Required Skills (II & III level)
Ability to work in a busy team-oriented environment.
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
Willingness to be taught/learn new skills.
Ability to understand and communication effectively in English both orally and in writing.
Ability to perform basic arithmetic computations (addition subtraction multiplication division).
Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills/experience.
Ability to satisfactorily perform job duties as defined in the job description.
Basic computer skills.
Required Skills (III level only)
Experience in a health care setting.
Previous database/data entry experience.
Medical terminology.
PREFERRED
Preferred Skills (II & III level)
Ability to use office equipment.
Preferred Skills (II level only)
Experience in a health care setting.
Medical terminology.
Preferred Skills (III level only)
Unit clerk experience.
About Company
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only camp ... View more
