Homeless Services Lead

Homeless Services Lead

Who We Are:
Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses startups not-for-profit companies and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland we have grown from 1 to over 100 highly trained employees through our dedication to our clients our principles of operational excellence and our commitment to continuous improvement. Whether our clients run a leading-edge technology company a coffee shop a large non-profit or a government agency they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.

Our Mission:
Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family innovation and inclusivity.

Who You Are:
Youare an organized individual that wants to help their community while follow policies and procedures. You enjoy leading a shift and helping to train new employees.

Purpose:
The purpose of this position is to provide operational and service delivery leadership for winter shelter site including supervision and oversight of the Shelter Site Workers.

Responsibilities:
Under the direction of the Shelter Director provides operational leadership during shift to the winter shelter site ensuring a safe and welcoming low-barrier environment is created and maintained.

Duties include:

• Providing direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.
• Ensuring that shelter intake processes are completed daily including data collection and data entry into the Countys Homeless Management Information System (HMIS)
• Ensuring that the coordination of transportation services to and/or from the shelter site occurs effectively.
• Ensuring that meal and other resources are provided effectively to shelter guests.
• Along with Shelter Director (when on-site) working with Shelter site workers relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests as needed to ensure needs are met and a safe and welcoming environment exists.

Qualifications:

• At least 1 year of experience working within a shelter or equivalent experience.
• At least 1 year of experience being a shift lead.
• Ability to:
  • Follow and implement requests received from supervisor with little or no supervision.
  • Adapt to change negotiate compromise and tolerate ambiguity.
  • Build effective relationships with others who can help with work related goals.
  • Be sensitive in human interactions to diversity inclusiveness.
  • Lift up to 50 pounds

• The shelter will be open seven days per week.
  • First shift from 5:30PM-1:30AM second shift from 1:00AM-9:00AM.

• $28.85 per hour
• 18 days of PTO annually
• 5 sick days (starting July 1)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Matching 401k