Home Shopping Manager
Job Location:
Coppell, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
POSITION PURPOSE
The Home Shopping Manager is responsible for leading all Home Shopping (eCommerce/Online Pickup & Delivery) operations to deliver a fast accurate and customerfocused experience. This role oversees order fulfillment labor planning quality standards and associate development while ensuring efficient execution inventory accuracy and compliance with company policies.
KEY ACCOUNTABILITIES Leadership & Associate Development
Lead train coach and develop Home Shopping associates to meet performance accuracy and service expectations.
Schedule labor effectively to support order volume peak demand and delivery windows while controlling labor costs.
Maintain accountability for attendance productivity order accuracy and policy compliance.
Support hiring onboarding training and performance management for Home Shopping associates.
Home Shopping Operations
Oversee daily Home Shopping operations including order picking staging pickup and delivery coordination.
Ensure orders are fulfilled accurately on time and according to quality standards.
Monitor order flow substitutions cancellations and customer communications.
Ensure proper execution of company Home Shopping programs processes and technology tools.
Inventory Quality & Financial Performance
Partner with department managers to ensure product availability accurate substitutions and inventory alignment.
Monitor key performance indicators such as fill rate pick speed ontime fulfillment labor productivity and customer satisfaction.
Implement action plans to improve performance reduce errors and increase efficiency.
Control supplies shrink and operational costs related to Home Shopping.
Customer Experience
Deliver a seamless friendly and reliable Home Shopping experience.
Address customer concerns substitutions and service issues promptly and professionally.
Model and reinforce customer service expectations with associates during pickup and delivery interactions.
Compliance & Collaboration
Ensure compliance with company policies food safety safety and regulatory requirements.
Maintain clean organized and safe staging and storage areas.
Partner with Store Leadership Service Operations and department managers to support storewide goals.
Serve as Manager on Duty as assigned.
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
