Home Services Operations Manager

As we continue to grow our local brands throughout the Minneapolis market were looking for an experienced and driven Home Services Operations Manager to lead develop and scale a high-performing team of skilled trades professionals.

This is an exciting opportunity for a proven leader who thrives on developing people improving performance and building scalable systems that support long-term growth. Were seeking someone who can create accountability elevate the customer experience and help drive the next phase of growth across our service operations. We are specifically seeking experienced home services leaders and welcome candidates with backgrounds in HVAC Plumbing or Electrical operations. While the selected candidate will ultimately lead a specific trade department were less focused on the exact trade and more focused on finding a strong operational leader who understands how to build teams develop field talent drive performance and deliver exceptional customer experiences.

As the Home Services Operations Manager youll oversee the day-to-day operations of a skilled trades department leading technicians driving operational performance supporting recruiting efforts and building the systems and structure needed to support continued growth. Youll play a key role in developing future leaders improving customer satisfaction and helping scale the business throughout the Minneapolis market.

• Lead coach and develop a team of skilled trades professionals to achieve performance goals and deliver exceptional customer service.
• Build recruit hire onboard and develop top talent to support continued market growth.
• Create a high-performance culture centered on accountability teamwork safety and customer satisfaction.
• Oversee daily field operations ensuring efficient scheduling productivity and execution.
• Monitor and analyze key performance indicators (KPIs) to improve revenue profitability technician performance customer experience and operational efficiency.
• Partner with leadership sales dispatch and customer support teams to align operational execution with company objectives.
• Conduct ride-alongs field audits and job site visits to support employee development and maintain quality standards.
• Drive accountability around safety compliance licensing requirements and company policies.
• Manage customer escalations and ensure timely effective resolution of service concerns.
• Develop and implement scalable systems processes and best practices that support operational excellence and future growth.
• Identify opportunities to improve efficiency employee engagement and overall business performance.
• Serve as a visible hands-on leader who supports both field and office teams.
• Play a key role in developing future leaders and building the organizational structure necessary to support a growing business.

• 3 years of leadership experience within home services HVAC Plumbing Electrical field service construction or related operational environments.
• Proven success leading teams developing talent and delivering measurable business results.
• Experience leading HVAC Plumbing or Electrical service teams strongly preferred.
• Demonstrated ability to recruit build and retain high-performing field teams.
• Strong understanding of home services operations field team management customer experience and performance-driven cultures.
• Strong knowledge of operational metrics and a track record of driving performance improvements.
• Exceptional communication coaching and leadership skills.
• Strong problem-solving abilities and confidence making decisions in a fast-paced environment.
• Ability to effectively manage multiple priorities while maintaining a focus on customer satisfaction and employee development.
• Familiarity with ServiceTitan or similar field service management platforms is preferred.
• A hands-on leadership style with the ability to spend time in the field coaching and supporting team members.

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical dental vision life insurance and 401(k).
• The opportunity to lead and grow a high-performing skilled trades team within an expanding organization.
• A unique opportunity to help shape the future of our operations as we continue investing in growth throughout the Minneapolis market.
• Career advancement opportunities within a growing people-first organization.
• The ability to make a direct and lasting impact on the growth culture and performance of the business.

If youre a home services leader who thrives on building teams developing people improving operations and driving growth wed love to hear from you.

We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.