Home Office Supervisor

Join the StorageMart Family!: SupervisorLocation: On-site in Columbia MO (No Remote)Pay Rate: $25.50/hourBe part of a team that values people growth and exceptional customer service. At StorageMart youll have the opportunity to make a difference while supporting a team serving customers and growing with a trusted Include: Medical Dental & Vision Insurance 401(k) with up to 12% Company Match Paid Time Off Company-Paid Life Insurance & Short-Term Disability Employee Assistance ProgramJoin StorageMart and start your next career opportunity today!The Contact Center Supervisor is responsible for overseeing daily operations managing inbound and outbound call activities and ensuring optimal staffing to drive strong performance. This role cultivates an environment where sales naturally thrive through effective leadership operational excellence and strategic direction. The Supervisor fosters a positive and motivating work culture by reinforcing expectations upholding sales initiatives and ensuring an exceptional caller experience. Additionally this role plays a pivotal part in onboarding training quality assurance and performance monitoring while holding representatives accountable for delivering and Responsibilities include the following. Other duties may be supervision guidance and performance oversight for assigned team of Phone Representatives (typically 812). * responsibility for the entire floor (up to 4050 representatives) when serving as the only supervisor on duty ensuring operational goals and service standards are met. * Flow Management Ensure a high call answer rate and distribute outbound calls efficiently. * Productivity & Timecard Management Ensure adherence to productivity expectations while assisting with timecard updates and issue resolution. * & Coaching Inspire and guide representatives to achieve performance goals while continuously monitoring progress. * Counseling & Discipline Conduct performance reviews provide ongoing coaching and administer corrective actions as necessary. * Support & Retention Serve as the primary point of contact for representatives assisting with call-related issues fostering a collaborative environment and ensuring engagement and retention. * Development & Onboarding Provide on-the-spot training and ensure representatives develop strong product knowledge sales techniques and soft skills. * Support Assist in the hiring process by interviewing evaluating and selecting candidates. * & Role Optimization Provide input on staffing needs and assess role suitability for optimal Assurance & Monitoring Review calls provide constructive feedback and identify areas for improvement to enhance service Service Excellence Maintain high service standards by ensuring representatives are informed of policies updates and best Identification & Resolution Detect and address operational inefficiencies related to staffing processes or Handling Support representatives with complex customer inquiries ensuring effective and timely resolutions. * & Communication Foster a positive working environment across SRC teams and departments while maintaining strong communication with tasks or projects as assigned to support the growth and effectiveness of the SRC and StorageMart.*Denotes essential job functionBasic Qualifications To perform this job successfully an individual must be able to carry out each essential duty satisfactorily. The requirements listed below represent the knowledge skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential school diploma or GED required; associate degree two years of related experience and/or training or an equivalent combination of education and experience.3 .Previous experience supervising or leading a leadership coaching and communication to enforce policies while supporting team ability to manage daily operations oral and written communication to apply company policies procedures and operating guidelines; write routine reports and correspondence; and communicate effectively before groups of customers or level of professionalism.10. Competency with Microsoft Office and ability to quickly learn new applications and systems.#SME2