Home Office Phone Rep 1

We are currently hiring for both full-time and part-time positions.-Urgently : Phone Rep ILocation: On-site in Columbia MO (No Remote)Pay Rate: $19.50/hourStorageMart Employee Benefits HighlightsBenefits begin the 1st of the month after hireMedical Dental & Vision Insurance optionsCompany-paid Life Insurance and Short-Term Disability401(k) with up to 12% company match (fully vested from day one)Paid Time Off including holidays vacation and sick timeHSA FSA and Commuter Benefits (where applicable)Voluntary benefits including Life Insurance Accident Critical Illness and Hospital Indemnity InsuranceEmployee Assistance Program (EAP) for confidential supportResponsible for answering and taking phone calls as trained in any current and future queues that they have been trained for. Responsible for taking payments as trained maintaining credit card and personal security. Reports callers customer service issues Renting-Reserving-Setting site visits-providing hot leads to our clients with all the information correct and complete as provided by the caller and by performing the following and Responsibilities include the following. Other duties may be assigned. Essential functions indicated by an asterisk (*).Answers all calls in a professional and friendly manner with a pleasant greeting an offer assistance and confirmation of help with language like Sure I can help you with that. or Yes we can do calls with the appropriate company name in the all outbound calls as callers needs such as needs storage needs to speak with manager needs supplies if a caller asks for something other than storage the representative must ask Do you need calls as trained following the five agreements reading the operator notes overcoming concerns assuming the sales and creating urgency to complete the highest booking callers through the sales process understanding their needs and recommending suitable storage and/or spells callers information back to the over the end of call wrap up such as reviews size held and the date caller is coming rental requirements office and access hours as well as features and benefits of renting with to feedback and willing to improve and learn new positive relationships with callers through active listening and effective to key performance indicators related to call volume conversion rates and customer informed about the features procedures and benefits of our service to effectively communicate and address caller and resilient with the ability to handle objections and other duties as assigned.#SME2