Home Care Intake and Client Services Coordinator (Remote – Michigan) | Temp-to-Perm

Pay: $20.00 - $22.00 per hour

Location: Remote (Michigan Residents Only)

Preference: Candidates located within 25 miles of Troy MI

Schedule: Full-Time Monday-Friday Daytime Hours

Employment Type: Temp-to-Perm

We are seeking a professional customer-focused Home Care Intake and Client Services Coordinator to join our growing healthcare services team.

This position serves as the first point of contact for individuals seeking home care services. You will answer inbound calls gather client information explain available services schedule assessments and connect prospective clients with the appropriate local care teams.

The ideal candidate has previous home care intake or scheduling experience along with experience working in a call center or remote telephonic customer support environment. This role is perfect for someone who enjoys helping people thrives in a fast-paced remote setting and delivers exceptional customer service over the phone.

Although this is a remote position candidates must reside in Michigan with preference given to those living within 25 miles of Troy to facilitate training occasional in-person meetings and future operational needs.

Answer inbound calls from prospective clients family members referral sources and healthcare consumers

Gather and document client information accurately

Explain available home care services

Schedule consultations assessments and follow-up appointments

Route inquiries to the appropriate local office or operational team

Provide compassionate professional customer service on every interaction

Communicate effectively by phone email text and virtual platforms

Respond to inquiries promptly and professionally

Follow up with prospective clients and referral sources

Help individuals understand available services and next steps

Maintain accurate records within CRM and intake systems

Document all client interactions and communications

Track inquiries referrals and follow-up activities

Ensure data accuracy and completeness

Address client questions and concerns

Escalate complex situations appropriately

Collaborate with internal teams to ensure a positive client experience

Home care intake client services or scheduling experience required

Previous call center remote customer service or high-volume inbound phone support experience required

Must reside in the State of Michigan

Candidates located within 25 miles of Troy MI are strongly preferred

Excellent verbal communication and active listening skills

Strong organizational and time management skills

Ability to work independently in a remote environment

Comfortable learning new software systems and technology

High-speed internet connection and dedicated home workspace

Home care industry experience

Healthcare customer service experience

Medical scheduling or patient access experience

Intake or referral coordination experience

Medicaid Medicare or Managed Care experience

Bilingual English/Spanish is a plus

Competitive hourly compensation of $20.00$22.00 per hour

Fully remote work environment

Weekly pay

Temp-to-perm opportunity with long-term career growth

Comprehensive training and ongoing support

Professional development opportunities

Benefits available in accordance with eligibility requirements

Opportunity to make a meaningful impact by helping individuals access home care services

If you have experience in home care intake or scheduling enjoy providing exceptional customer service in a remote phone-based environment and live in Michigan wed love to hear from you.