HOA & Retail Manager (Downtown Durham)

Role: HOA & Retail Manager

The Novus Durham NC Full-Time On-Site

Pay Range: $75000 $85000 annual salary performance bonus

Schedule: MondayFriday 8:30 AM5:30 PM Occasional evenings for Board meetings

Reports To: General Property Manager / Portfolio Manager

Credentials: NC CAM License required CMCA required or within 60 days of hire

About Kane Residential

Kane Residential (KRES) is the multifamily management arm of Kane Realty Corporation - a trusted leader in real estate development and management throughout Raleigh and the greater Triangle for nearly 50 years. We currently manage approximately 6700 apartment homes across 27 properties with even more growth on the horizon.

Our team is united by a shared passion for creating meaningful experiences for our residents our partners and each other. We believe that character counts culture matters and people come first. While skills and experience are important were most proud of the values our team lives every day: character integrity and a drive to deliver excellence in the communities we serve.

The six values that define how we work:

CHARACTER - Hire first for character second for ability and third for experience. Our team members actions exemplify integrity respect open communications trust strong work ethic and courage.

EXCELLENCE - Execute with excellence in all that we do. Continuously think outside of the box and strive to improve.

GOLDEN RULE - Always treat others the same as we desire to be treated.

RELATIONSHIPS - Build long-term relationships with all of our stakeholders be attentive and responsive to customers employees financial partners suppliers and the greater community.

RESPONSIVENESS - Be responsive in a timely and prompt manner.

RIGHT DECISIONS - Make the right decisions regardless of the source of the idea. Maintain responsible thinking for the long term.

About This Role

This is not a standard property management role so were not looking for a standard candidate.

The Novus is a mixed-use high-rise in Durham NC combining 54 condominium residences 20000 square feet of retail space 188 apartment homes and an amenity program built for activation. You will assist in the management of the condominiums and retail components as the leader held accountable for the buildings operations governance and community experience.

Throughout any given week you will need to prioritize a wide range of responsibilities which could include preparing board meeting materials for condo owners resolving a maintenance issue with a retail tenant or executing a community event that draws residents and neighbors into the buildings common spaces. You will serve a board with fiduciary duties commercial tenants with business expectations and a developer-owner who cares about placemaking. Youll need to shift registers fluently and never lose your composure.

If you thrive on variety own your outcomes and are energized by complexity - this role was designed for you.

What Youll Own

Condominium / HOA Association Management

• Serve as the primary coordinator for all association operations ensuring contractual obligations are met and exceeded
• Assist the Board in establishing short- and long-term goals; lead preparation and presentation of the annual budget
• Secure competitive bids for Board approval; schedule and oversee contracted services for cost and quality effectiveness
• Inspect the property regularly for maintenance needs landscaping policy violations and safety issues; follow up to completion
• Evaluate the need for significant repairs or capital work and make formal recommendations to the Board
• Prepare violation and enforcement letters per Board direction; maintain consistent fair enforcement of CC&Rs
• Attend all regularly scheduled Board meetings; collaborate with association committees on contracted services and community priorities
• Ensure compliance with NC Condominium Act (Chapters 47C/47F) Chapter 55A and all governing documents
• Manage assessment billing delinquency tracking and reserve fund activity in coordination with the accounting team
• Maintain accurate records Board minutes and owner communications with professionalism and timeliness
• Produce special assessments reconciliations and budget recommendations

Retail & Commercial Operations

• Serve as the day-to-day point of contact and operational liaison for 20000 SF of retail tenancy
• Monitor lease compliance track certificates of insurance and manage tenant onboarding and move-out coordination
• Maintain strong tenant relationships - proactive communication rapid issue resolution and a consistent landlord presence
• Coordinate maintenance and capital work affecting retail spaces in partnership with Kane Management
• Maintain accurate landlord records lease files and documentation in support of ownership and asset reporting
• Escalate lease compliance issues and support Kane Management team on matters requiring legal or financial review

Community Activation & Events

• Develop and execute an annual events calendar that activates common spaces and deepens the connection between residents retail and the surrounding community
• Manage all event logistics end-to-end: concept vendor coordination permitting budget management execution and recap
• Track event participation and resident engagement; use data to improve programming over time

Operations & Administration

• Maintain all property records vendor contracts and management reports with accuracy and discipline
• Manage preferred vendor relationships and ensure service delivery meets standards for both the association and retail tenants
• Respond to owner tenant and Board inquiries with urgency and professionalism
• Work within Yardi for work orders reporting financial tracking and resident/owner communications
• Support KRES leadership with operational data property reporting and budget variance explanations
• Willingness to assist in leasing efforts as needed

What You Bring

• Active NC Community Association Manager (CAM) License - required per NC GS 93A
• CMCA certification or commitment to obtain within 60 days of hire - required at this compensation level
• 2 years of COA or HOA management experience including direct Board meeting responsibility
• Demonstrated familiarity with NC Chapters 47C 47F and 55A; ability to read and interpret Declarations and Bylaws
• Strong financial acumen: ability to prepare budgets read monthly financials and explain variances to a Board
• Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint) and Yardi property management software
• Flexible schedule to accommodate evening Board meetings as needed
• Exceptional verbal and written communication skills across multiple stakeholder types simultaneously
• Ability to work on site

Preferred

• CAI designations (AMS PCAM)
• Experience managing post-developer-turnover HOA/COA Boards
• Commercial or retail property management experience
• Events programming hospitality or community activation background
• Experience in a mixed-use high-rise or urban residential setting

Why Kane Residential

Were not the largest operator in the Triangle. Were the one people remember working for.

KRES is built on a character-first hiring philosophy an owners-mindset culture and five decades of local market knowledge. Our team tenure and engagement scores are top decile in multifamily nationally. We invest in people who invest in the work.

This role sits at the intersection of governance commercial operations and community building. Its complex its visible and it matters to a developer who has been shaping Raleigh for 45 years. Youll have the resources relationships and leadership access to do it exceptionally well.

Ready to Apply

Submit your resume and a brief note about your HOA management experience to or apply directly through LinkedIn or Indeed. Questions Reach out to Heather Walters at

Kane Residential is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace where our employees thrive and look forward to coming to work!

Required Experience:

Manager