HHA Guest Relations Associate

The purpose of a Guest Relations Representative is to assist Guests with questions comments concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket season pass and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience while following all park policies and procedures.

Job Duties:

Handle various ticket transactions including: advanced sales group sales complimentary tickets season passes promotional tickets and ticket problem resolution.

Handles guest concerns and responds to guest comments within standard timelines including communications by phone chat email and additional web-based sources.

Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.

Work in various locations including Guest Relations Turnstiles Toll Plaza Parking and Ticket Sales

Personally provides friendly clean fast and safe service for guests and teams

Performs all other tasks and duties as assigned

Minimum Qualifications:

Must be at least 16 years of age

Park experience preferred

Strong communication skills computer proficiency and creative thinker

Ability to handle multiple situations simultaneously and quickly adapt as needed

Must be able to actively engage with guests and exhibit our Six Flags mantra

Must be able to work a flexible schedule including nights weekends holidays and extended hours when needed

Ability to stand for extended periods of time walk the park on a continual basis and work outside in varying weather conditions