Helpdesk Support

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours saving lives. Using advanced AI and hardware technology we deliver fixed-location trailer-based and vehicle-based enforcement solutions for governments across Australia the US the UK and New Zealand. Founded in 2018 weve grown into a genuinely global technology company and were looking for people who want their work to matter.

About the role
Youll be the frontline of our Help Desk operation supporting a 24/7 roster and ensuring our enforcement technology stays online accurate and ready to deliver prosecutable evidence when it matters.

What youll do:

• Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
• Monitor alarms and system performance indicators across deployed assets.
• Deliver remote support for trailer and vehicle setup and certification operations.
• Troubleshoot remote camera systems and manage L1 responses from power cycling to database changes.
• Document responses and findings clearly for L2 escalation.
• Support onboarding and training of new Help Desk team members.
• Maintain accurate records and contribute ideas to improve Help Desk processes.

About you
Youre organised technically curious and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

Youll bring:

• A High School Diploma
• Minimum 3 years of help desk or technical support experience.
• Technical proficiency in Help Desk requirements and methodologies
• Experience with remote troubleshooting and day-to-day support workflows.
• Experience working with ticketing systems.
• Experience supporting operations teams and field road safety trailer operators.
• Eligibility to work in the United States.
• Availability to work rotating shifts.
• Strong active listening attention to detail and problem-solving skills
• Well-developed interpersonal and communication skills
• Solid numerical and analytical ability
• Willingness to undergo pre-employment checks
  

Desirable:

• Experience supporting hardware-connected systems such as cameras or vehicles.
• Experience with Linux operating systems
• Experience with AWS
• Willingness to learn basic electrical/mechanical assembly and repairs
  

A quick note on the realities of the role: this position supports a 24/7 operation so early mornings evenings or weekend work will come up

Why join us

Work that saves lives
Youll keep the Help Desk running behind Acusensuss road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes no two shifts look the same and youll build real technical depth in Linux and AWS environments along the way.

Benefits

• Medical dental and vision
• 401k
• PTO starting at 10 days per year

Ready to be part of our mission Apply now.
Visit or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail please email .

Acusensus is building a diverse and inclusive workplace where everyone feels valued respected and empowered to drive positive change. Were committed to fostering an environment where creativity and authenticity are celebrated. No matter your background if youre passionate about making a difference we encourage you to apply.