Helpdesk Support

Overview:
Presidio is seeking 6 Remote Help Desk Support Analysts to provide high-touch white glove support for end users in a fast-paced environment. This role is focused on user assistance and support rather than advanced troubleshooting or system configuration. Escalation support will be handled by the Presidio PS support team. This team will be working as an extension to Presidios engineering team to provide overall support for the migration.
Responsibilities:
Provide remote support for both Mac and Windows users
Set up user accounts and reset passwords
Assist with Wi-Fi connectivity and device setup
Support hardware and software installations
Install applications and new software on user devices
Deliver professional user-friendly support over the phone and remotely
Escalate technical issues to the appropriate Presidio support team as needed
Requirements:
Experience supporting both Mac and Windows environments
Strong communication and customer service skills
Professional polished and well-spoken demeanor
Reliable responsible and responsive when assisting users
Experience in a white glove or high-touch support environment preferred
Ability to work flexible hours when required

Compensation & Benefits (optional verify with a manager):

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