Helpdesk Specialist II

Location:San Antonio TX

Type:Full-Time

Clearance:None

Travel:None Anticipated

Status:None

Company Overview:

Since 2017 Kymber Consulting Group has been blazing a trail through the consulting landscape providing solutions across healthcare defense and civilian advisors for high-visibility high-impact engagements rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value tailored and innovative solutions. Our engagement teams are built to meet each clients unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:

Kymber is seeking an experiencedHelpdesk Specialistwhowill provide advanced technical advice and guidance on company technical software and hardware.

Responsibilities and Duties:

• First-level supportofall inbound calls generating an Incident for allnew issues.

• Provides Tier I and II technical softwarehardwareand network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organizations products and services.

• Usesautomated information systems to analyze routine situations.

• Reviews incoming requests both computer generated and verbal sort code and mayprioritize forproper action.

• Resolves problems or contacts more senior technicalsupportas necessary.

• Supports users by fulfilling individual requests for information and/or training in theutilizationof the various databases available.

• Conducts technical research forsourceof informationrequiredin support ofrequest forinformation related to ongoing programs and proposal efforts.

• Maintains network diagrams and circuit records.

• Instructs usersinthe use of PCs and networks. May perform basic PC PBX and network software programming.

• Interacts with other team members such as network services software engineering and/or applications development to restore services and/oridentifyand correct the core problem

Qualifications and Skills:

• High SchoolDiplomawith 4 Years Experience (or2years experiencewithanAssociatesdegree0years experiencewithaBachelorsdegree or higher)

• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

• Security Certified

• CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program

• Ability to work in a 24/7/365 environment including holidays

• Strong customer service andcommunications skills

• Familiar with Service Desk supportmethodology

Specialized Experience:

• CompTIAA certification or equivalent ppreferred

• HDI certification or equivalent preferred

• Relevant technical certifications preferred

• Familiar with ITIL

Benefits and Perks:

• Medical Vision and Dental Plans

• Paid Holiday and Personal Time Off

• 401K plan

• Life Insurance

• Education and Training Assistance Program

• Incentive Plans and Referral Bonuses

• Employee Assistance Programs

Kymber Consulting Group LLC is an equal opportunityemployerand all qualified applicants will receive consideration for employment without regard torace color religion sex national origin disability status protected veteran status or any other characteristic protected by law.