Helpdesk Specialist I

Location: San Antonio TX

Type: Full-Time

Clearance: None

Travel: None anticipated

Status: Funded

Company Overview:

Since 2017 Kymber Consulting Group has been blazing a trail through the consulting landscape providing solutions across healthcare defense and civilian sectors. Were trusted advisors for high-visibility high-impact engagements rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value tailored and innovative solutions. Our engagement teams are built to meet each clients unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:

Kymber is seeking a motivated and customer-focused Entry-Level Helpdesk Specialist to join our Defense Health Agency (DHA) support this role you will serve as the first point of contact for employees or customers experiencing technical issues providing prompt courteous and effective support via phone email chat or ticketing system. The ideal candidate is a strong communicator with a passion for problem-solving and a foundational understanding of computer systems software and networks. This is a great opportunity for someone looking to build a career in IT support with room to grow into more advanced technical roles. TheHelpdesk Specialist to responsible for providing Tier-1 Service Desk support services to all users of Military Health Systems (MHS) and some familiarity with the supported applications within the MHS environment and hardware and software technical expertise.

Responsibilities and Duties:

• Respond to and resolve incoming helpdesk tickets calls and emails in a timely manner
• Troubleshoot hardware software and network connectivity issues for end users
• Perform basic account management tasks (password resets account unlocks permissions)
• Escalate complex issues to Tier 2/3 support or appropriate IT staff
• Document all support interactions solutions and recurring issues in the ticketing system
• Assist with setup and configuration of new user workstations peripherals and mobile devices
• Provide guidance to users on basic software applications and company IT policies
• Maintain a positive professional demeanor while managing multiple support requests

Qualifications and Skills:

• High School with 4 Years Experience (2 years experience with an Associates degree or a Bachelors degree or higher)
• Strong critical thinking skills that facilitate expedient problem solving
• Must be capable of supporting and maintaining proficiency for a wide range of services
• The ability to effectively communicate technical matters to a non-technical audience
• Strong customer service and communications skills
• Must be able to multi-task in a fast-paced environment with shifting priorities
• Knowledge of MS Office applications (Outlook Word Excel PowerPoint)
• Familiar with Service Desk support methodology

Specialized Experience:

• Familiarity with Military Health Systems is preferred
• Relevant technical certifications preferred
• Familiar with ITIL (certification preferred)
• HDI certification preferred

Benefits and Perks:

• Medical Vision and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Kymber Consulting Group LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.