Helpdesk Coordinator
Job Location:
Saint Paul, MN - USA
Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About The Arc Minnesota
The Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities. We work alongside people with disabilities families and community partners to advance equity belonging self-advocacy and full inclusion in community life.
Why work with us
We are a mission-based organization with the important purpose of promoting and protecting the human rights of people with intellectual and developmental disabilities! People with disabilities and their trusted supporters come to The Arc Minnesota for information assistance education and public policy leadership.
Across our teams we encourage connection we provide opportunity for work-life balance and we honor each persons wholeness. We do this with the philosophy that people do their best work when they can be their authentic self inside and outside of their workplace!
Position Summary
The Arc Minnesota is hiring a Helpdesk Coordinator to help people find their next step. This is a full-time exempt hybrid position based in Minnesota.
As a Helpdesk Coordinator you will often be the first person someone turns to when they dont know where else to go. You will help people with intellectual and developmental disabilities (IDD) their families and supporters navigate complex systems understand their options and connect with resources that promote self-determination and meaningful community inclusion.
No two days look exactly the same. You may begin the morning covering the Helpdesk answering calls emails or online requests from people looking for guidance on disability services housing education employment public benefits or community resources. Throughout the day you will listen carefully ask thoughtful questions provide coaching and referrals document interactions collaborate with colleagues create plain-language resources help deliver trainings attend community events and identify opportunities to improve services based on community feedback.
Compensation and Benefits
- Starting Annual Salary of $51000
- Comprehensive benefits package including medical dental and vision insurance
- Employer-paid life and disability insurance
- 401(k) retirement plan with employer contributions
- Generous time off including sick time vacation and floating holidays for both full-time and part-time team members
- Flexible schedules that support life outside of work
- Professional development opportunities
- The opportunity to make a difference in your community and in the lives of Minnesotans with intellectual and developmental disabilities
Role and Responsibilities
- Provide person-centered advocacy coaching referrals and systems navigation
- Cover assigned Helpdesk shifts and assist with additional coverage as needed
- Collaborate with the Advocacy and Community Engagement (ACE) team and other Arc Minnesota programs
- Develop and deliver trainings workshops and accessible resources
- Represent The Arc Minnesota at outreach events and resource fairs
- Maintain accurate documentation reports and work plans
- Stay current on disability policies community resources and best practices
Required Qualifications & Skills
- 1 years of experience in advocacy disability services community engagement customer service or a related field
- Exceptional customer service skills with the ability to remain calm patient and solution-focused during complex or emotionally challenging conversations
- Excellent verbal and written communication skills with the ability to explain complex systems and resources in plain language
- Demonstrated cultural humility and the ability to communicate effectively with people from diverse backgrounds lived experiences and communication styles including using interpreters or accessibility accommodations when appropriate
- Active listening skills and the ability to provide person-centered guidance that empowers informed decision-making
- Strong organizational critical thinking and problem-solving skills
- Ability to work independently while collaborating across teams
- Microsoft Office proficiency
- Reliable transportation for local travel
Preferred Qualifications & Skills
- Salesforce experience
Posting Disclaimer
The above is intended to describe the general content of and requirement for the performance of this position. This job description should not be construed as an exhaustive statement of duties responsibilities or requirements.
Equal Opportunity Statement
The Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer.
We are committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request an accommodation contact Human Resources by phone at or by email at
Hybrid/Remote in Minnesota
Must reside in the State of Minnesota
Full-time Salary/Exempt
Required Experience:
IC
About Company
The Arc Minnesota provides disability advocacy for intellectual and developmental disabilities. Learn more about our advocacy and services.
