Helpdesk Analyst

Helpdesk AnalystWho are we:SSA Group works with zoos aquariums museums and other cultural attractions on integrating dining retail admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability inclusivity and innovation SSA is transforming the cultural attraction was built by families for families with a familys sense of love anddedication. We dont just rely on the best practices in our industry we customize best practices for each partner to set the bar higher and higher always. We do all we can to further the mission of our partners because their guests and the communities they servedeserve Title: Helpdesk AnalystResponsibilitiesResponsible for proactive remote support and maintenance around POS systems. Responsible for proactive support and maintenance around desktops and laptops. Improve system performance by identifying problems and recommending stock items and ordering new hardware/software support issues ensures resolution plans and reports progress to maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they with site users regarding any system enhancements and or scheduled duties as job RequirementsStrong analysis organization communications interpersonal skills and troubleshooting skills are Solving LAN knowledge PC Proficiency Verbal communication and phone skills are be willing to work a flexible schedule which may include weekends and BelongingPromote an inclusive & supportive approach within the Brand team with networking continuing at all on removing barriers and empowering growth and opportunity for team members at all by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving ExperienceTechnical support experience is is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)SSA Group LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be. Compensation and BenefitsFull-Time$75 monthly cell phone stipendFlex Time Off: no accruals; employees are encouraged to schedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employeepremiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored;scaled-salarypay followingsubmission and approval of leaveParental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave based on the birthing eventSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Bonding and your familys seriousmedical to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by :Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island : Employeesaccrue1 hour of paid sick leave for every 30 hours worked up to48 hoursper year under the Healthy Families and Workplaces Act (HFWA).Maryland: Employeesaccrueat least1 hour of paid sick and safe leave for every 30 hours worked up to40 hours peryear as required under the Maryland Healthy Working Families : Employeesaccrue1 hour of paid sick leave for every40 hoursworkedin accordance withthe Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F SouvenirCinchioSolutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: Bysubmittingyour job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents:Pursuant tothe San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. Bysubmittingyour job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.