Help Desk Technician (temporary position)
Job Location:
Huntsville, AL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville AL. We are focused on Making a Difference in the lives of our Department of Defense Customers Communities and Employees. Our greatest strength is our people. We expect competence and character and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance we offer multiple Principal product options and we have a fantastic 401k plan match with eligibility starting 1st month of employment. If you are interested in an opportunity to join a great mission supporting awesome customers with a growing company please reach out to us to learn more!
OSS has an immediate opening for a Temporary Entry Level Help Desk Technician to provide services to the CIO for a valued US Army customer on Redstone Arsenal in Huntsville AL. Our CIO customer provides IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal. Note - Current SECRET Clearance required. Must be local candidate as position in on-site at Redstone and candidate must be immediately available.
DUTIES:
- End-user support ticket response resolution and escalation for apps/SP.
- Respond to inquiries from computer users and assist in resolving IT problems.
- Diagnose computer hardware and software issues.
- Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps.
- Provide technical guidance in the utilization of computer hardware and software including installation operation and troubleshooting.
- Be proficient in the software and hardware used by the government.
- Be able to readily provide guidance and resolve issues.
- Provide technical assistance support services including receiving logging routing resolving trouble calls and follow-up reporting.
- Operate and provide technical assistance on computer equipment including desktops laptops portable computers high-speed printers scanners plotters printers and other specialized computer equipment.
- Provide reporting that includes metrics such as number of calls types of calls resolution times trend analysis and other data that will assist the government in managing the Service Desk and assisting customers.
Required:
- DoD Secret Clearance - Ability to obtain
- High School Diploma or equivalent
Preferred:
- Bachelors Degree
- A Certification - must obtain A Certification within 6 months of starting
- Information Assurance Tech 2
- Security
- CompTIA A Certification
- Help Desk Experience
Offset Strategic Services Inc. is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment of any kind. All qualified applicants will receive consideration for employment based on merit and qualifications without regard to race color age religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable federal state or local laws.
This policy applies to all aspects of employment including recruitment hiring placement promotion termination layoff recall transfer and compensation. We prioritize fair treatment respect and equal access to opportunities for all employees and applicants.
If you require a reasonable accommodation during the application or hiring process please contact us through the links provided on our website.
Required Experience:
IC
About Company
Offset Strategic Services (OSS) delivers innovative, mission-focused engineering and technical solutions to DoD and federal clients. Combining technical, tactical, and cybersecurity expertise with deep operational insight to support high-security programs. A SDVOSB, OSS is committed t ... View more
