Help Desk Technician

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organizations computer systems and networks.

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure.

Kinsley Power Systems a family-owned business has been an industry leader in generator service sales and rentals for over 60 years. We are a generator distributor headquartered in East Granby CT with locations throughout the northeast. At Kinsley we are dedicated to exceeding our customers expectations in an environment that is enjoyable and rewarding.

Essential Functions and Responsibilities:

• Install and configure computer hardware operating systems and applications.
• Set up new user accounts and resolve password and access issues.
• Provide technical support via phone in-person or remote assistance.
• Create and maintain documentation reports and system diagrams.
• Develop and conduct training on new and existing systems and software.
• Support the roll-out and testing of new applications and technologies.
• Diagnose and troubleshoot hardware software and network issues.
• Collaborate with colleagues and external consultants to resolve challenges.
• Serve as a backup for monitoring and maintaining systems and networks.
• Multi-task and prioritize multiple open cases to ensure timely resolution.

Education Skills and Qualifications:

• High school diploma or equivalent; 2 years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights weekends and on-call hours as needed.
• Excellent customer service skills and verbal communication abilities.
• A strong sense of urgency integrity and drive for success.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.