Help Desk Support

Fintech Brand

Job Location:

Beverly, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Join FintechinBeverly MAas aTechnical Support Specialistand play a key role in delivering seamless IT support across the this hands-on roleyoulltroubleshoot systems manage user accounts and ensure employees have the tools they need to stay role is ideal for someone who thrives in a service-oriented environment enjoys troubleshooting and can effectively manage support requests while collaborating across teams.

Essential Functions:

Provide technical assistance and support for incoming requests and issues related to computer systems software and hardware
Manage support requests in a ticketing system in a timely and effective manner per defined policy and SLA
Create configure and maintain user accounts email accounts and related services
Procure configure and deploy IT equipment and peripherals
Manage inventory of physical equipment software and software licenses
Create and maintain process documentation related to job responsibilities
Effectively communicate within department and cross-functionally as appropriate
Identify and escalate concerns to the manager
Provide manager with report(s) on status of support activities follow-up and adherence to goals
Participates in meetings and is dependable as a resource on assigned projects
Other responsibilities as assigned

Qualifications:

Required
- Working knowledge of Active Directory Entra ID Office 365 Exchange Online Microsoft Intune SMB file shares and Windows 11
- Working knowledge of PC hardware and peripherals including but not limited to: computers printers scanners & mobile devices (iOS Android)
- Working knowledge of client PC connectivity: Wireless Ethernet TCP/IP & VPN
- Excellent customer service and troubleshooting skills
- Effective written and oral communication skills
- Ability to communicate technical information oral and written to both technical and non-technical recipients
- Ability to self-manage time and workloads work independently and work as a team member
Desired but not required
- Degree in MIS Computer Science or related technical degrees are not required but are a plus.
- Certification from Cisco CompTIA Microsoft VMware or similar
- PowerShell scripting
- Experience configuring maintaining and troubleshooting Microsoft Autopilot and Intune environments including but not limited to: device & user configuration device & user profiles application packaging
- Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
- Familiarity with Atlassian Jira ITSM & Microsoft DevOps
- Familiarity with Mimecast
- Familiarity with antimalware solutions such as Arctic Wolf CrowdStrike Defender for Endpoint & Trend Micro WFBS
Salary Requirement
- $45000-$ 55000
About Fintech:
For over 35 years Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail hospitality and alcohol industries. This integrated platform centralizes invoice data and payments POS and delivery data product and cost compliance price book management and industry market data using AI seamless integration capabilities and proprietary automation technology.
Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. Fintechs management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employeeactivities access to facilities and programs and general treatment during employment.

Essential Functions:

Provide technical assistance and support for incoming requests and issues related to computer systems software and hardware
Manage support requests in a ticketing system in a timely and effective manner per defined policy and SLA
Create configure and maintain user accounts email accounts and related services
Procure configure and deploy IT equipment and peripherals
Manage inventory of physical equipment software and software licenses
Create and maintain process documentation related to job responsibilities
Effectively communicate within department and cross-functionally as appropriate
Identify and escalate concerns to the manager
Provide manager with report(s) on status of support activities follow-up and adherence to goals
Participates in meetings and is dependable as a resource on assigned projects
Other responsibilities as assigned

Qualifications:

Required
- Working knowledge of Active Directory Entra ID Office 365 Exchange Online Microsoft Intune SMB file shares and Windows 11
- Working knowledge of PC hardware and peripherals including but not limited to: computers printers scanners & mobile devices (iOS Android)
- Working knowledge of client PC connectivity: Wireless Ethernet TCP/IP & VPN
- Excellent customer service and troubleshooting skills
- Effective written and oral communication skills
- Ability to communicate technical information oral and written to both technical and non-technical recipients
- Ability to self-manage time and workloads work independently and work as a team member
Desired but not required
- Degree in MIS Computer Science or related technical degrees are not required but are a plus.
- Certification from Cisco CompTIA Microsoft VMware or similar
- PowerShell scripting
- Experience configuring maintaining and troubleshooting Microsoft Autopilot and Intune environments including but not limited to: device & user configuration device & user profiles application packaging
- Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
- Familiarity with Atlassian Jira ITSM & Microsoft DevOps
- Familiarity with Mimecast
- Familiarity with antimalware solutions such as Arctic Wolf CrowdStrike Defender for Endpoint & Trend Micro WFBS
Salary Requirement
- $45000-$ 55000
About Fintech:
For over 35 years Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail hospitality and alcohol industries. This integrated platform centralizes invoice data and payments POS and delivery data product and cost compliance price book management and industry market data using AI seamless integration capabilities and proprietary automation technology.
Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. Fintechs management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employeeactivities access to facilities and programs and general treatment during employment.