Help Desk Specialist

Job Description:

Job Title: Help Desk Specialist

Organization: 111 Sign Inc

Location: Manchester New Hampshire United States

Job Responsibilities:

• Provide technical assistance and end-user support to customers via phone email or in person.
• Troubleshoot and resolve hardware and software issues related to printers computers and other equipment.
• Install and configure software applications and perform software upgrades.
• Assist with network connectivity and printer setup for customers.
• Maintain accurate records of technical issues and solutions using ticketing systems.
• Escalate complex technical issues to the appropriate IT team members for resolution.
• Provide training to end-users on basic troubleshooting techniques.
• Stay current on new technologies and industry trends to provide up-to-date support.

Essential Qualifications:

• Strong communication skills to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and prioritize tasks efficiently.
• Knowledge of operating systems networking and printer devices.
• Experience with customer service and technical support.

Desired Experience:

• Minimum of 1-2 years of experience in a help desk or technical support role.
• Experience working with printers computers and software applications.

Salary & Benefits:

• Salary Range: $25 - $30 per hour
• Health insurance coverage
• Paid time off and holidays
• Professional development opportunities