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Help Desk Representative Mid
Job Location:
Monthly Salary:
Posted:
31 May 2026 (30+ days ago)
Posted:
Application Deadline:
28 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join the Nalley Consulting team at Southcom HQ.
Position:Help Desk Representative
LCAT:Mid
Location:SOUTHCOM HQ Doral FL / Off-site
Office:U.S. SOUTHERN Command J2
Required clearance:No
Required education:Bachelors degree in Information Technology Computer Science or a related field or three (3) years of equivalent experience in IT support.
Required Experience:
Position:Help Desk Representative
LCAT:Mid
Location:SOUTHCOM HQ Doral FL / Off-site
Office:U.S. SOUTHERN Command J2
Required clearance:No
Required education:Bachelors degree in Information Technology Computer Science or a related field or three (3) years of equivalent experience in IT support.
Required Experience:
- Demonstrated experience in resolving Tier 1 and Tier 2 support tickets assisting with enterprise device provisioning and maintaining IT asset tracking systems.
- Experience with Microsoft Windows macOS and cloud-based IT support tools is required.
- Knowledge and capability to provide technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues.
- Must be proficient in IT troubleshooting methodologies ticketing system usage (e.g. JIRA ServiceNow) and customer service best practices.
- Strong skills in incident resolution remote desktop support and end-user assistance are required.
- CompTIA A ITIL Foundation Certification or Microsoft Certified: Modern Desktop Administrator Associate.
ABOUT NALLEY CONSULTING
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
- Excellent medical dental and vision benefits
- PTO
- 11 paid federal holidays
- Tuition assistance
- Paid military-reserve leave
- Paid parental leave for birth or adoption
- 401k matching up to 5 percent of the base salary
- Flex time
- Company-paid short-term disability long-term disability and life insurance.
Required Experience:
Manager
About Company
Nalley Consulting supports federal & state government agencies by providing highly qualified professionals devoted to fulfilling our clients’ missions.
