Help Desk Coordinator

Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests calls and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.

• 2 - 4 years of experience as a Helpdesk Technician
• Certified in at least 1 of the following: CompTIA A Net Sec Routing and Switching CCNA
• Excellent verbal and written communication
• Highly organized and able to multitask effectively
• Experience working independently in a high-profile high-pressure environment
• Experience being the go-to person for all technical issues
• California Drivers License and be insurable
• Able to have a positive approach to supporting others

• Plan organize control and complete IT Projects
• Answering support requests sent to the Helpdesk via email text and phone calls
• Learn to apply emerging technologies and as necessary to perform duties in an effective organized and timely manner
• Monitor pending issues in the queue to ensure timely resolution
• Respond to technical issues as they arise
• Assist with administrative tasks
• Ensure Help Desk objectives are clearly defined and communicated to staff
• Assist in tidying up and monitoring data in our systems
• Maintain a high level of professional personal appearance and conduct
• Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS

• Health Dental Vision coverage for employee
• 401k Plan
• Paid time off
• Paid training growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race color religion sex national origin sexual orientation gender identity age disability or veteran status.