Help Desk Analyst

Job ID: TN-66083

Help Desk Analyst with Call Center Active Directory iOS Cisco WebEx VPN LTE Wifi MSRA RDP Webex ServiceNow experience

Location: Nashville TN (TN DOT)
Duration: 12 Months

Pay rate - $26.00 NO negotiation

Skills:
IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue and local Queues

Active Directory Management

- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management Support and Deployment

- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing

- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting

- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting

- Account permission
- Compatibility settings
- Browser vs installed
Remote support

- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment

ServiceNow
- Ticket management
- Ticket assignment

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