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Help Desk Analyst Maryville, TN
Job Location:
Job Location:
Maryville, MO - USA
Hourly Salary:
USD 20 - 22
Hourly Salary:
Posted:
8 September 2026 (13 days ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our enterprise-level client is seeking to add a Help Desk Analyst to the team in Maryville TN. Please see below for full details-
Job Notes:
-3 month contract / extendable and perm possible with good performance.
-Onsite in Maryville TN 37801
-Drug & Background required.
Pay Rate $20-22 w2 per hour depending on experience-level.
Duties/Responsibilities
Engage with technical and non-technical customers through multiple communication channels including phone email chat and applicable ticketing system.
Perform remote installations upgrades repairs using phone chat and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods skills and processes to ensure consistent high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve simplify automate and enhance daily service delivery and client experience
Triage and manage incidents requests problems vendor engagements preventative maintenance etc.; making decisions and escalating when required.
Create update and follow processes procedures and documentation including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system maintaining detailed records regarding incident request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide White Glove service to our customers.
Perform other duties as assigned by management.
Education & Experience:
Applicants must possess a high school diploma a General Educational Development (GED) certificate or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server Microsoft Office Web based Application/Interfaces and service delivery management tools such as ServiceNow along with other applications.
Familiarity with modern operating systems (mobile desktop and virtual) applications cloud storage and hardware usage.
Why Work with Merge IT
We dont just connect people with jobs we connect top IT talent with game-changing opportunities at some of the biggest names in tech finance healthcare and more. Our team is passionate about helping you land the role that propels your career forward.
Lets Stay Connected
Want insider access to hot jobs career tips and industry trends Follow us @MergeITLLC on Instagram Facebook and Twitter or check us out here: Youll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Lets make it happen.
Job Notes:
-3 month contract / extendable and perm possible with good performance.
-Onsite in Maryville TN 37801
-Drug & Background required.
Pay Rate $20-22 w2 per hour depending on experience-level.
Duties/Responsibilities
Engage with technical and non-technical customers through multiple communication channels including phone email chat and applicable ticketing system.
Perform remote installations upgrades repairs using phone chat and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Improve Service Desk methods skills and processes to ensure consistent high-quality product and service delivery that meets company goals and client needs.
Consistently support efforts to improve simplify automate and enhance daily service delivery and client experience
Triage and manage incidents requests problems vendor engagements preventative maintenance etc.; making decisions and escalating when required.
Create update and follow processes procedures and documentation including technical guides and troubleshooting information.
Log and document all work in applicable ticketing system maintaining detailed records regarding incident request and problem management (if necessary).
Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
Provide White Glove service to our customers.
Perform other duties as assigned by management.
Education & Experience:
Applicants must possess a high school diploma a General Educational Development (GED) certificate or an equivalent credential
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server Microsoft Office Web based Application/Interfaces and service delivery management tools such as ServiceNow along with other applications.
Familiarity with modern operating systems (mobile desktop and virtual) applications cloud storage and hardware usage.
Why Work with Merge IT
We dont just connect people with jobs we connect top IT talent with game-changing opportunities at some of the biggest names in tech finance healthcare and more. Our team is passionate about helping you land the role that propels your career forward.
Lets Stay Connected
Want insider access to hot jobs career tips and industry trends Follow us @MergeITLLC on Instagram Facebook and Twitter or check us out here: Youll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Lets make it happen.
Required Experience:
IC
