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Help Desk Analyst L2
Job Location:
Job Location:
Portland, OR - USA
Yearly Salary:
USD 25 - 30
Yearly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
Term: 1 year
Location: Portland OR
Pay: $25.00 - $30.00; commensurate with experience
Hours: 8:00 AM 5 :00 PM
As a Level 2 Help Desk Support Analyst you will serve as a critical escalation point within the IT support organization providing advanced technical support to ensure our global teams remain productive and connected. This role goes beyond first-line troubleshooting focusing on deeper issue resolution root cause analysis and collaboration with infrastructure security and application teams.
What you will do as the Level 2 Help Desk Support Analyst:
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Serve as a Tier 2 escalation point for unresolved technical issues
- Diagnose and resolve complex hardware software and network issues
- Provide advanced support for Microsoft 365 Teams VPNs and remote access
- Troubleshoot Active Directory permissions and access issues
- Support enterprise applications including SAP and proprietary systems
- Perform root cause analysis and recommend long-term solutions
- Assist with device provisioning imaging and deployments
- Support onboarding offboarding and role changes
- Document incidents and resolutions in ITSM tools such as ServiceNow
- Create and maintain knowledge base articles and SOPs
- Mentor Level 1 Help Desk Analysts
- Collaborate with global IT infrastructure and security teams
What you will bring to the team:
- 35 years of IT Help Desk or Desktop Support experience
- Strong experience with Windows and macOS
- Advanced Microsoft 365 and Active Directory knowledge
- Solid understanding of networking fundamentals
- Experience with ITSM and endpoint management tools
- Excellent communication and problem-solving skills
Preferred Qualifications
- Experience with SAP or retail POS systems
- Exposure to cybersecurity and endpoint protection concepts
- Experience supporting global enterprise environments
- IT certifications such as CompTIA Microsoft or ITIL
- Multilingual capabilities
#LI-TB1
Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
