Help Desk Analyst (Corporate IT Team)

COLSAs Corporate IT team is seeking a customer-focused Help Desk Analyst to join our Help Desk Team and provide day-to-day technical support to employees across the United this role youll serve as a key resource for end users providing both desk-side and remote support to troubleshoot and resolve technical issues and help keep our workforce connected and productive. Responsibilities span desktop and application support user account administration workstation setup and configuration help desk ticket management network cabling and overall end user support. This is an on-site position based at COLSAs Corporate Headquarters in Huntsville Alabama.

• Provide desk-side and remote assistance to resolve end-user technology support issues.*
• Assist users with the installation operation configuration and use of supported hardware software and applications.*
• Troubleshoot and resolve hardware software application and connectivity issues through on-site support remote desktop tools diagnostic testing installation replacement and repair.*
• Set up and configure computers and related equipment for new users and assist with workstation relocations as needed.*
• Administer user accounts and access across various systems including Active Directory and RSA SecurID.*
• Troubleshoot and support Microsoft 365 applications and services including OneDrive and Exchange.*
• Monitor document update and resolve support requests through the help desk ticketing system.*
• Provide IT support in accordance with applicable company and government policies standards and security requirements.*
• Escalate issues to engineers developers analysts or other IT personnel when appropriate.
• Interface with vendors and perform other IT or administrative duties as assigned.

At COLSA people are our most valuable resource and are at the center of our core values. We invite you to unite your talents with opportunity and become part of our Family of Professionals! Learn more about our employee-centric culture and benefits here: Experience:

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