Help Desk Analyst
Job Location:
Job Location:
Centennial, CO - USA
Yearly Salary:
USD 64300 - 71400
Yearly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description:
The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for responding to support requests troubleshooting technical issues documenting resolutions and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware Microsoft 365 mobile devices printers conferencing technologies remote access solutions engineering software and enterprise business applications. This position is best suited for someone who enjoys helping people learning new technologies and working collaboratively within a high performing team in a fast-paced environment.
Essential Duties & Responsibilities:
Qualifications:
Preferred Skills:
The expected salary range for this role is $64300 to $71400. Exact pay will be commensurate with location experience and qualifications.
The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for responding to support requests troubleshooting technical issues documenting resolutions and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware Microsoft 365 mobile devices printers conferencing technologies remote access solutions engineering software and enterprise business applications. This position is best suited for someone who enjoys helping people learning new technologies and working collaboratively within a high performing team in a fast-paced environment.
Essential Duties & Responsibilities:
- Manage support requests using the companys Service Desk ticketing system
- Resolves issues involving end-user hardware operating systems Microsoft 365 account access printers networking mobile devices business applications and engineering software.
- Create manage and troubleshoot user accounts permissions and authentication using Active Directory Microsoft Entra ID and Microsoft 365 administration tools.
- Deploy and support company systems using Microsoft Intune Windows Autopilot and endpoint management tools.
- Assist users with software installs configuration updates and licensing for company-approved applications.
- Support Microsoft 365 Teams SharePoint Box NetSuite VPN and related cloud-based services.
- Support employee onboarding through workstation deployment account provisioning and IT orientation.
- Escalate complex issues and work with senior IT staff vendors and business units to ensure timely resolution.
- Maintain accurate documentation of troubleshooting activities resolutions knowledge base articles and standard operating procedures. .
Qualifications:
- Associates degree in computer science information technology or related technical lieu of degree additional work experience and/or trade school is acceptable.
- Minimum 3 years of professional experience in a network or desktop systems specialist role
- Certifications like CompTIA A Microsoft Certified Professional or similar are strongly recommended.
- Knowledge of Microsoft 365 products (Office Suite Exchange and SharePoint Online).
- Knowledge of Microsoft Active Directory management.
- Must be able to lift 25 to 40 pounds
Preferred Skills:
- Experience supporting Microsoft Entra ID InTune Windows AutoPilot and Microsoft 365.
- Experience with Oracle NetSuite and other cloud based applications.
- Experience with Service Desk ticketing systems and remote support tools.
- Experience supporting and managing mobile devices
The expected salary range for this role is $64300 to $71400. Exact pay will be commensurate with location experience and qualifications.
Candidate information may be verified during the hiring process. Inaccurate deceptive or mass-generated applications may be disqualified from consideration.
Required Experience:
Manager
About Company
Premier Asset Life Optimization and Engineering Solutions Engineering Excellence Spanning Four Decades
