Help Desk Analyst

The Opportunity:
The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to Americas warfighters defeat adversary threats and promote sovereignty over national airspace.

Responsibilities:

• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature requiring originality and innovation in determining how to accomplish tasks.

• Operates with appreciable latitude in developing methodology and presenting solutions to problems.

• Contributes to deliverables and performance metrics where applicable.

• Responds to user queries on troubleshooting IT systems.

• Processes requests for access and deactivation.

• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Qualifications:

Required:

• Active Secret Clearance at the time of hire.

• Associate degree in Information Technology or a related field or one year of equivalent IT support experience in lieu of the degree.

• Minimum of four (4) years of Help Desk support experience.

Desired:

• Bachelors degree in Information Technology or a related discipline or three years of equivalent IT support experience in lieu of the degree.

• Minimum of seven (7) years of Help Desk support experience.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: