Healthcare IT Applications Administrator & Training

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence renewing their lives with health homes and comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950 and an annual budget of $140 million Project Renewal is one of the larger social service nonprofits in New York : Healthcare IT Application Administrator & Training Program: IT Salary Range: $95000- $110000 Program Description:Project Renewals Healthcare IT Application Administrator is the primary systems administrator for applications used by Healthcare staff and other Programs. They ensure these applications are properly configured to meet internal needs and external requirements as well as to ensure security and privacy. The position also leads the development of reference materials and the provision of training and support to end users. The administrator has a deep understanding of our Healthcare data and coordinates with PEQA to help create complex reports and dashboards from multiple sources to meet requirements and drive clinical operational and financial Renewals IT department maintains a comprehensive IT Runbook that outlines standardized processes and procedures including a formal Change Management layer to ensure IT governance and operational consistency. The Healthcare IT Application Administrator & Training will be expected to operate within this framework contributing to its adherence and continuous improvement across all infrastructure Responsibilities:Lead the administration support optimization training reporting compliance and strategic management of healthcare and programs technology applications to ensure efficient secure and data-driven operations across the Duties and Responsibilities:The essential duties of the Healthcare IT Application Administrator include but are not limited to the following activities:System Administration & Configuration:Serve as the eClinicalWorks (eCW) superuser and primary administrator:Manage users licensing provisioning and eRX security including PSAC and RBAC structured fields and both simple and complex order sets medication groups ICD E&M and LOINC upgrades and modules (e.g. CCMR Patient Portal Kiosk).Manage interfaces with labs registries RHIOs and new versions of eCW in a testing environment and document other Healthcare IT and Program applications (Dickson CAREWare Azara DRVS eLoom Healthix AWARDS HCS Salesforce etc.):Configuration user and security management and data & Support:Develop and deliver individual and group training on eCW other healthcare IT and program applications:Online and in-person sessions tailored to roles (e.g. nurses front desk providers).Record videos and PDF how-to refresher and whats new end-user support foreCW other healthcare IT and program training and reference materials for eCW other healthcare IT and program with PEQA Healthcare and Program leadership to identify data quality issues and design targeted with change management to ensure stakeholder engagement and available for 24-hour on-call support and presence during emergencies or critical on tasks and projects assigned by & Compliance:Conduct periodic audits of system users permissions licensing and summary reports on audit findings and bring them to the attention of IT with the Director to align application enhancements with strategic and recommend new features or modules that support innovation and change management efforts for application updates including stakeholder KPIs such as training effectiveness system performance and user compliance with HIPAA and HITECH & Financial Coordination:Coordinate with vendors and stay current on product developments (e.g. AI features) and what is on the development roadmap that can assist with the advancement of Project Renewals Mission and the processing of invoices and ensure accurate cost allocation to programs contracts and :Minimum 5 years of experience with eClinicalWorks including clinical front desk and basic billing least 3 years in administration configuration and support of with data reporting tools (eBO eLoom).Strong knowledge of HIPAA and communication time management problem-solving and independent work : Experience in a Federally Qualified Health Center and Uniform Data System (UDS) Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race color national origin alienage or citizenship status religion or creed gender (see separately issued Gender Discrimination policy for more detail) physical or mental disability age (18 and over) military status arrest record marital status domestic partnership status genetic information or predisposing genetic characteristic sexual orientation status as a victim or witness of domestic violence sex offenses or stalking unemployment status or any other basis protected by applicable federal state and local laws.