Healthcare Implementation Manager

Whats this role all about
The Implementation PMO Manager leads the team processes standards and governance that support successful new customer or new business implementations. This role manages Implementation Project Managers while also owning the tools templates workflows reporting and controls used to deliver consistent on-time and high-quality implementations.
The Implementation PMO Manager serves as both a people leader and a process owner helping implementation teams operate efficiently manage risks align stakeholders and continuously improve the implementation experience.

Key Responsibilities
Team Leadership
Manage coach and support a team of Implementation Project Managers.
Assign implementation projects based on capacity complexity customer needs and team skill sets.
Provide guidance on project planning stakeholder communication escalation management and issue resolution.
Conduct regular one-on-ones performance reviews and development planning for direct reports.
Build team consistency around project management expectations documentation and customer readiness.
Implementation Process Ownership
Own and maintain the standard implementation methodology from kickoff through launch or transition to steady state.
Develop and improve implementation playbooks project plans checklists templates status reports risk logs and readiness criteria.
Ensure consistent use of project governance milestone tracking escalation paths and change control processes.
Identify process gaps and implement improvements that reduce delays rework customer friction and internal confusion.
Partner with cross-functional teams to clarify handoffs roles responsibilities and implementation dependencies.
Project Governance and Reporting
Oversee the implementation portfolio and monitor project health milestones risks and resource constraints.
Provide Senior leadership teams with regular reporting on project status capacity risks launch readiness and key implementation metrics.
Establish standards for project documentation and ensure implementation records are complete and accurate.
Lead portfolio review meetings risk reviews and implementation readiness checkpoints.
Escalate high-risk projects or blockers with clear recommendations and action plans.
Cross-Functional Coordination
Partner with Sales Account Management Operations Product Technology Training Client Success and other internal teams to support implementation success.
Ensure customer expectations scope timelines and operational requirements are clearly understood and translated into implementation plans.
Facilitate alignment between internal stakeholders and customer-facing teams.
Support issue resolution across departments when implementation risks or delays arise.
Promote a smooth handoff from sales or contracting into implementation and from implementation into ongoing support.
Continuous Improvement
Track implementation trends recurring risks bottlenecks and lessons learned.
Recommend and implement improvements to tools processes reporting and team workflows.
Support adoption of project management best practices across the implementation function.
Create scalable processes that support growth consistency and customer satisfaction.
Gather feedback from customers and internal stakeholders to improve the implementation experience.

Required Qualifications
Experience managing implementations onboarding client delivery operations or project management functions.
Prior people management or team leadership experience.
Strong project management skills including planning risk management dependency tracking status reporting and issue resolution.
Experience developing or improving business processes templates workflows or governance standards.
Strong communication skills with the ability to influence cross-functional teams.
Ability to manage multiple priorities in a deadline-driven environment.
Strong analytical and problem-solving skills.
Proficiency with project management collaboration and reporting tools.

Preferred Qualifications
Experience managing customer-facing or new business implementation teams.
Experience leading or supporting a PMO function.
Familiarity with implementation methodologies change management process mapping or operational readiness.
Experience building dashboards scorecards capacity models or portfolio reporting.
PMP CAPM Six Sigma Agile Scrum or related certification.

Success Measures
The Implementation PMO Manager may be measured by:
On-time implementation delivery.
Implementation quality and launch readiness.
Project Manager capacity and workload balance.
Reduction in implementation delays escalations or rework.
Stakeholder satisfaction.
Customer implementation experience.
Adoption of standard processes templates and reporting.
Accuracy and timeliness of implementation portfolio reporting.
Team performance development and retention.

$108905 - $140677 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.