Healthcare Enrollment Systems Analyst

The Role

The Healthcare Enrollment Systems Analyst supports stability accuracy and compliance of healthcare enrollment systems plan data application configurations and carrier integrations. This role combines operations support systems troubleshooting data analysis configuration validation regulatory readiness and partner coordination.

In this position you will help ensure enrollment processes run reliably during both day-to-day operations and high-volume enrollment periods. You will investigate issues identify root causes coordinate resolution across multiple teams and help improve the reliability and efficiency of business-critical healthcare enrollment workflows.

What You Will Do

• Monitor operational queues shared inboxes system alerts and ticketing channels to identify enrollment configuration file transmission or carrier-related issues.
• Triage document validate and resolve tickets with clear analysis business context and follow-through.
• Support configuration updates for enrollment applications including forms rules disclaimers metadata plan mappings and enrollment availability settings.
• Troubleshoot file delivery and integration issues including delayed missing incomplete or incorrect transmissions.
• Responsible for the ongoing maintenance monitoring troubleshooting and enhancement of carrier API integrations and associated data exchange solutions.
• Investigate and resolve integration issues perform root cause analysis for data discrepancies coordinate API updates and carrier-driven changes and validate system functionality through testing.
• Perform root cause analysis across applications data flows file-processing workflows vendor platforms carrier systems and internal processes.
• Partner with Product Technology Quality Assurance Compliance account management teams carriers vendors and business stakeholders to resolve issues and support implementation readiness.
• Interpret carrier and regulatory requirements and help translate them into operational or system changes.
• Support annual and seasonal enrollment activities including high-volume periods such as Annual Enrollment Periods.
• Identify recurring issues operational risks and opportunities to improve reliability documentation and process efficiency.
• Perform tasks assigned by leadership as needed.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

• Experience in healthcare operations enrollment systems data operations production support technical support benefits administration or a similar operational role.
• Strong analytical and problem-solving skills including the ability to investigate issues across multiple systems processes or teams.
• Ability to prioritize competing requests based on urgency business impact compliance considerations and customer or partner experience.
• Strong attention to detail and ability to validate changes before and after implementation.
• Comfort working with data system configurations file transfer processes ticketing tools and operational documentation.
• Clear communication skills and the ability to coordinate across technical operational compliance vendor carrier and business stakeholders.
• Ability to work in a fast-paced deadline-driven environment with seasonal volume spikes.

Preferred Qualifications

• Experience with healthcare enrollment Medicare individual and family plans carrier operations or benefits administration.
• Experience with Support XML JSON and SFTP-based data exchange processes including configuration updates troubleshooting and ongoing maintenance.
• Familiarity with basic SQL or query tools secure file transfer concepts system monitoring ticketing systems QA validation or production support processes.
• Experience supporting regulatory compliance-driven or deadline-driven operational requirements.
• Experience coordinating with external partners vendors carriers or account management teams.
• Interest in using automation or AI-enabled tools to improve documentation issue analysis knowledge management and operational efficiency.

Compensation andBenefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the roleindividualcompetencieseducation/professionalcertificationsqualifications/experience andperformance in the role.

Compensation

The basesalarycompensationrangebeingofferedforthisroleis$50000 to $60000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits:Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off
• Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

EOE including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.