Healthcare Customer Customer Service Rep- Remote NCSC

Location: Remote Must Reside in North Carolina or South Carolina
Pay: $18.00/hour
Schedule: Full-Time 40 Hours per Week
Start Date: December 2026
Duration: Seasonal Assignment through approximately the end of February 2027
Equipment Pickup: REQUIRED in Charlotte NC during the first week of December

We are hiring Seasonal Reimbursement Specialists to support a large-scale annual healthcare benefits and insurance reverification program. This is an excellent opportunity for candidates with experience in healthcare customer service benefits verification insurance reimbursement patient access pharmacy services or high-volume call center environments.

This is a 100% remote/work-from-home position after equipment pickup supporting patients with insurance and benefit verification related to prescribed therapies.

Candidates must currently reside in North Carolina or South Carolina.

All selected candidates will be required to pick up their company-provided equipment IN PERSON in Charlotte NC during the first week of December 2026. Equipment cannot be shipped. Candidates must be able to travel to Charlotte for their scheduled pickup date in order to be considered.

• Conduct insurance and benefits verification for patients receiving prescribed therapies.
• Contact insurance companies and other payers to confirm eligibility coverage benefits and reimbursement information.
• Review and accurately document patient insurance and benefits information within internal systems.
• Communicate with patients healthcare providers pharmacies payers and internal teams regarding coverage and benefit information.
• Research and resolve missing incomplete or conflicting insurance information.
• Make outbound calls and handle inbound communication as needed to complete benefit investigations.
• Accurately document all interactions and case activity while maintaining patient confidentiality.
• Follow established workflows quality standards productivity expectations and HIPAA requirements.
• Escalate complex reimbursement or coverage issues to the appropriate team members.
• Work collaboratively within a fast-paced high-volume patient services environment.

Training will take place during December 2026 and requires 100% attendance.

Following training team members must be available to work an assigned 8-hour shift between 8:00 AM and 8:00 PM Eastern Monday through Friday.

Candidates must be flexible regarding their assigned shift during the peak annual reverification season.

• Previous healthcare insurance pharmacy reimbursement benefits verification patient access or medical customer service experience strongly preferred.
• Experience communicating with insurance companies healthcare providers pharmacies or patients is a plus.
• Strong customer service and professional communication skills.
• Comfortable working in a high-volume metrics-driven environment.
• Strong attention to detail and accurate data-entry/documentation skills.
• Ability to navigate multiple computer systems while communicating by phone.
• Strong research critical-thinking and problem-solving skills.
• Reliable attendance and ability to complete the full seasonal assignment.
• Ability to work independently and successfully in a remote environment.
• Must reside in North Carolina or South Carolina.
• Must be able to pick up equipment in person in Charlotte NC during the first week of December.

This is a great opportunity to gain additional experience within the pharmaceutical patient services and healthcare reimbursement industry while supporting patients during one of the busiest and most important times of the year.

Candidates with previous experience in benefits verification reimbursement patient access specialty pharmacy healthcare call centers insurance verification or pharmaceutical hub services are strongly encouraged to apply.
If you are interested please apply and complete the virtual interview linked below!

Spark Hire Link: