Healthcare Consulting Manager Patient Experience

Huron helps its clients drive growth enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives enabling organizations to own the future instead of being disrupted by it. Together we empower clients to create sustainable growth optimize internal processes and deliver better consumer outcomes.

Health systems hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term healthcare organizations must empower leaders clinicians employees affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means youll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations improve clinical outcomes create a more consumer-centric healthcare experience and drive physician patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

At Huron Managers are pivotal in driving success by leveraging their expertise to manage projects and lead teams. They forge lasting client partnerships collaborating to solve business challenges and align results with client goals. Managers mentor junior staff fostering a culture of respect unity and personal achievement.

Specializing in areas of expertise while gaining broad exposure Managers benefit from career growth opportunities and personalized professional development. Every colleagues growth contributes to the organizations success. If youre passionate about leading impactful projects and nurturing talent Huron offers a rewarding path forward. Create your future at Huron.

As the Healthcare Consulting Manager in Patient Experience you will:

• Manage complex multi-workstream projects and oversee junior team members

• Analyze data to implement performance improvement and organizational change

• Collaborate with team members and clients to align with business objectives

• Communicate effectively with project teams and stakeholders

• Lead and develop team members through training supervision and feedback

Requirements:

• Bachelors degree required

• 6 years of healthcare consulting hospital operations or performance improvement experience including leadership of process redesign change management operational transformation and cross-functional improvement initiatives.

• Demonstrated experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.

• Strong understanding of patient experience measurement methodologies (including CAHPS) patient experience analytics and key drivers of consumer experience across inpatient emergency department medical group support services and payer settings.

• Demonstrated knowledge of complex healthcare delivery systems and key performance improvement opportunities including access throughput care progression care coordination quality and safety reduction in length of stay and reducing readmissions.

• Proven ability to lead coach and develop individuals and teams and independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one small group and large group settings.

• The ability to travel based on client enterprise or project needs is an essential function of this role. While travel requirements may vary based on business need the current average travel in the Healthcare practice is less than 50% annually.

• Proficiency in Microsoft Office (Word PowerPoint Excel)

• US Work Authorization required

Preferences:

• Experience in a matrixed organization or cross-functional team environment

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The estimated base salary range for this job is $145000 - $185000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors including but not limited to specific skills or certifications years of experience market changes and required travel. This job is also eligible to participate in Hurons annual incentive compensation program which reflects Hurons pay for performance philosophy. Inclusive of annual incentive compensation opportunity the total estimated compensation range for this job is $166750 - $231250. The job is also eligible to participate in Hurons benefit plans which include medical dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Manager

United States of America