Healthcare Client Account Representative

The Healthcare Client Account Representative is crucial in delivering top-notch customer service to our healthcare lending merchants and borrowers. They will ensure a smooth and timely experience by monitoring and resolving daily application and loan needs and issues providing exceptional client assistance and collaborating with HealthCare account managers and cross-functional teams within PowerPay.

This role requires a deep understanding of PowerPays loan processes and systems and excellent communication skills. The ability to thrive in a fast-paced environment and consistently deliver outstanding merchant and borrower support is vital. A proven track record in customer service and proficiency in relevant software applications are also required to fulfill this positions responsibilities effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

• HealthCare Merchant and Customer Support:
  • Independently monitor the Healthcare loan dashboard in Vision identify any application issues regarding credit freezes and fraud alerts and contact merchants/borrowers to resolve them.
  • Vision backend and frontend use and monitoring along with HubSpot/Vision ticket monitoring resolution and notification to Healthcare Account Managers if necessary. 
  • Serve as the primary point of contact for clients facing healthcare applications and loan issues and support Healthcare Account Managers in managing merchant relationships.

• HealthCare Merchant and Customer Service:

• • Deliver exceptional customer service by responding promptly to client inquiries via phone email or other communication channels. Provide accurate and detailed information regarding loan processes terms and conditions.
  • Ensure that clients receive professional and courteous assistance throughout their loan journey.

• Team Collaboration:

• • Work closely with the healthcare sales team to understand merchants business and needs loan products by vertical and PowerPay Healthcare value proposition and sales strategies.
  • Provide feedback and suggestions to improve Healthcare merchant support and processes customer experience and team communication.

• Documentation and Reporting:

• • Maintain accurate and up-to-date records of all client interactions inquiries and resolutions in HubSpot and Vision. Prepare and provide feedback and reports on common loan issues trends and feedback to identify areas for improvement and streamline processes.
  • Analyze problems gather relevant information and provide prompt and practical solutions.
  • Collaborate with the internal Healthcare Sales Team FinOps Audit and loan processors to address and resolve HC application and loan issues.

Qualifications :

• • Strong customer service and interpersonal skills for dealing with different types of customers clients and business outcomes.
  • Understanding of loan processes terminology and documentation.
  • Excellent communication and interpersonal skills and build rapport and trust with clients.
  • Proficiency in troubleshooting and problem-solving with strong analytical thinking and attention to detail.
  • Ability to work effectively under pressure and meet deadlines in a fast-paced HC lending environment.
  • Experience and proficiency with Vision P4 Hubspot and other relevant applications.
  • Adapting to changing priorities and working independently and as a team member.
  • Understanding healthcare consumer behaviors industry trends working knowledge proficiency and training experience with Vision Platform.
  • Desire to work hard and enjoy a challenge

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time