Health & Group Benefits Manager

At JM Family our culture is built on caring for people doing the right thing and continuously improving. The Health & Group Benefits Manager plays a critical role in delivering on that commitment through innovative compliant and associate-focused benefits programs.

Reporting to the Director Benefits this role leads a team of benefits professionals and serves as a key partner across HR Shared Services Operational Excellence HRIT Communications Compliance Finance and external vendors.

The manager is responsible for the strategy execution administration communication compliance and continuous improvement of JM Familys health and welfare benefits portfolio while ensuring an exceptional associate experience.

Key Responsibilities:

Benefits Strategy & Program Management:

• Lead the strategy administration and continuous improvement of JM Familys best-in-class Health & Group Benefits portfolio.

• Oversee a full range of health welfare and wellbeing offerings including medical/welfare plans leave programs COBRA FSA/HSA voluntary benefits Group Legal EAP emergency back-up care and lifestyle spending accounts that support attraction retention and engagement.

• Serve as JM Familys strategic leader for health and welfare benefits evaluating market trends associate needs competitive practices and regulatory developments to guide long-term benefits strategy and portfolio evolution.

• Partner closely with the Retirement Benefits Manager to deliver an integrated total rewards strategy; familiarity with defined benefit defined contribution and executive retirement plans is preferred.

• Partner with the Director Benefits on benefit design recommendations and execution carrier strategy budget and contribution structures and long-term portfolio planning.
  

Associate Experience Communication & Education:

• Own the benefits communication and education strategy ensuring associates understand and maximize the value of JM Familys offerings.

• Lead annual Open Enrollment planning execution communication and stakeholder coordination.

• Address complex and high-profile associate retiree executive and vendor issues with professionalism empathy and sound judgment.

• Partner with Shared Services to deliver consistent high-quality associate support and benefits education that reflects JM Familys culture of care and service.

• Partner with HR Product Technology and Operational Excellence leaders to establish priorities for benefits technology enhancements digital transformation efforts and future-state associate experiences.
  

Operational Excellence & Continuous Improvement:

• Partner with the Benefits Operational Excellence Lead to drive project management process improvement and strategic initiatives across the portfolio.

• Establish and execute roadmaps for operational efficiency scalability and automation.

• Serve as a key stakeholder in benefits system enhancements implementations and change management using data and insights to prioritize technology and process improvements.
  

Shared Services & Service Delivery:

• Partner with Shared Services teams to deliver effective benefits administration education and associate support.

• Strengthen case management issue resolution and knowledge capabilities through guidance training and governance.

• Own escalation processes for complex and sensitive matters analyzing service trends to address root causes and implement sustainable solutions.
  

Vendor & Financial Management:

• Partner with Finance consultants and carriers to evaluate claims experience utilization trends financial performance and emerging cost drivers in support of budget planning funding strategies and sustainable benefits decisions.

• Own strategic relationships with carriers consultants pharmacy partners and third-party administrators including executive business reviews contract negotiations renewals and long-term partnership strategy.

• Lead vendor evaluations RFPs contract negotiations renewals technology reviews and performance management activities.

• Hold vendors accountable to service-level agreements performance guarantees and operational expectations while driving cost-effective outcomes.
  

Compliance Governance & Leadership:

• Ensure programs remain compliant with ERISA ACA HIPAA COBRA IRS DOL and other applicable regulations.

• Lead audits regulatory reporting governance activities and compliance-related communications.

• Monitor legislative and market developments and translate insights into actionable recommendations.

• Lead and develop a high-performing team through coaching mentoring performance management succession planning and professional development opportunities.
  

Qualifications:

• Bachelors degree in Human Resources Business Finance or a related field.

• 7-10 years of progressive health and welfare benefits experience in a complex organization.

• Strong expertise in benefits administration compliance vendor management communications and process improvement.

• Demonstrated success leading large-scale projects Open Enrollment activities system enhancements or vendor implementations.

• Strong analytical problem-solving and stakeholder management skills.

• Minimum three years of leadership experience managing teams and developing talent.

• Work in-person in the Deerfield Beach FL office a minimum of 3 days a week.

• Experience with Workday Benefits or similar HR technology platforms.

• CEBS CBP or related professional certification.

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This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard any characteristic protected by law whether actual or perceived including race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth related medical conditions and lactation) gender identity gender expression sexual orientation marital status military service veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state provincial or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.