Head of User Experience, Workplace Solutions

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguardcreating seamless intuitive and digitally-enabled experiences that simplify complexity and drive better outcomes.

You will lead the UX strategy design research and delivery of cohesive experiences across digital service and operational touchpoints challenging legacy approaches and redefining what great B2B experiences look like. Youll play a critical role in redefining how Vanguard serves institutional clientsdelivering simpler smarter and more connected experiences that drive long-term client and business impact.

What Youll Do

• Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions

• Transform experiences: Replace fragmented legacy workflows with connected digitally-enabled solutions

• Champion the client: Embed deep B2B insights into product service and operational design

• Influence at scale: Partner across Product Technology Operations and Sales to align on enterprise priorities and investments

• Lead a multidisciplinary team: Oversee design research content and UX operationsbuilding a high-performing innovative team

• Drive quality and consistency: Establish standards frameworks and metrics to continuously improve experience outcomes

• Advance digital innovation: Leverage data emerging technologies and modern platforms to enhance usability and efficiency

What Were Looking For

• Proven leader with experience defining and delivering enterprise UX or digital experience strategies

• Track record driving large-scale transformation in complex cross-functional environments

• Strong understanding of B2B client needs; retirement/recordkeeping or other workplace benefits experience preferred

• Ability to simplify complex multi-stakeholder journeys into intuitive solutions

• Exceptional stakeholder influence with experience partnering at senior executive levels

• Demonstrated success building and developing high-performing teams

Qualifications

• 10 years of relevant experience including UX product design or digital strategy leadership

• Experience leading teams and delivering measurable business and client outcomes

• Bachelors degree required; advanced degree preferred

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.