Head of Technical Account Management AMER
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable secure and maintainable.
Integrating seamlessly with Claude Code Codex Cursor GitHub Copilot Gemini and Devin we help over 75% of the Fortune 100 build trusted reliable compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia ServiceNow Goldman Sachs AstraZeneca and Ford Motor Company count on us to provide independent explainable consistent review and governance of their AI-generated code via products like:
- SonarQube: The worlds leading AI code review and verification platform.
- SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
- SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin Bochum Dubai Geneva London Singapore Tokyo and Washington D.C. We move with a mindset we call CODE:
- Committed to our customers and community.
- Obsessed with quality.
- Deliberate in our decisions.
- Effective as one team.
With over $400M in revenue and profitable fast-paced growth we are building the backbone of the AI software revolution. If youre hungry to have an impact want to build at a fast pace and ready to work at the forefront of AI we want to hear from you.
The impact you will have
We are seeking a world-class customer-focused leader for our Technical Account Management team in the US. This team is the driving force behind Sonars premium post-sales experience for all customers globally.
As the Head of Technical Account Management you will be the visionary and innovative leader behind all planning building and transformation recruiting hiring and interaction with our top customers globally. Under your leadership the team will provide best practice guidance identify technical inhibitors preventing value realization and act as the single point of contact for all things technical SonarSource after onboarding is complete.
Design implement and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments customer personas and product offerings. This includes defining key milestones creating success materials and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible.
Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
Architect and design playbooks to standard repeatable processes including health checks business reviews success planning and customer training.
Develop and implement strategic plans to enhance customer satisfaction retention and account growth.
Drive the adoption and successful implementation of SonarSource products within customer environments.
Establish clear retention goals and processes for account management to ensure alignment with business objectives.
Represent the customers voice by collaborating closely with product sales marketing and customer support teams to ensure alignment on onboarding processes product enhancements and customer feedback loops.
Leverage data to drive initiatives to enhance the post-sale experience streamline processes and increase customer satisfaction and retention.
Build strong relationships with key customers understand their needs and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.
Act as the technical escalation path for Customers.
Challenge the status quo in the team processes and activities to automate increase working efficiency and ultimately improve overall delivery quality to our customers
Customer-centric mindset with a passion for delivering exceptional customer experiences.
Excellent leadership and people management skills with experience in building and motivating high-performing teams.
Strong understanding of developer tools software development lifecycle and technical concepts.
Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.
Strategic thinker with the ability to develop and execute success plans to drive customer adoption retention and growth.
Analytical mindset with the ability to leverage data to drive insights and decision-making.
Exceptional communication and interpersonal skills with the ability to influence and collaborate cross-functionally.
Understanding of the changing SDLC landscape change with the advent of GenAI and agentic development
Bachelors degree in Computer Science Business or related field; MBA or equivalent experience preferred.
Were intentional about this. We believe the best teams are built in the room together. Three anchor days Mondays Tuesdays and Thursdays create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted if thats not where you are today were happy to support relocation for the right person.
At Sonar we believe that our diversity is our strength. We are a global company that values and respects different backgrounds perspectives and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
If you need any accommodation please reach out to us at emailprotected.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.
Required Experience:
Director
About Company
Bad code is risky business. AI-generated or written by humans, Sonar ensures top-tier code quality & security. Protect your organization from bugs and vulnerabilities that jeopardize customer trust, damage your reputation, and undermine developer experience.
