Head of Segment
Job Location:
Santa Barbara County, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ABOUT THE OPPORTUNITY
At Artera we strive to create amazing experiences for healthcare patients and the providers who serve them. We are seeking a Head of Segment (Director) who will have singular accountability for meeting the unique needs of each of the clinic or health system customers in their scope of ownership. Working with a team of AI-first builders the Head of Segment learns about the needs of their customers and helps organize and guide their team in building to those needs. The role requires customer focus and ability to invent groundbreaking solutions that leverage the power of Large Language Models (LLMs) and the operational discipline to continuously improve and re-invent on behalf of our customers.
Youll apply deep people-management expertise to guide planning execution and growth across the squad and take a generous approach to mentorship formally developing teammates identifying stretch opportunities and helping other leaders succeed.
At this level youll also own operational plans with short- to mid-term impact on results play a meaningful role with your peers in cross-squad decisions and maintain a hands-on building practice while owning the full customer lifecycle.
- Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
- Continuously develop the squad: formal mentorship targeted coaching and named development plans for each builder.
- Own the squads customer portfolio at a level where you can speak confidently about every named customers state risks and growth path.
- Monitor the performance of solutions for customers iteratively improving over benchmark performance and rapidly responding to emerging issues
- Lead squad contributions to cross-squad efforts: Primitives adoption Knowledge and Tools integrations Harmony migration shared security and compliance work.
- Partner with the CSM on commercial outcomes: net retention expansion and healthy renewals where applicable.
- Keep a visible regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others work.
- Represent the squad in executive reviews; bring clean data-informed narratives on what is working and what is not.
- Run thoughtful performance management including early candid conversations when performance is off-track.
- Contribute to Arteras leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.
- Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad maintained through active hands-on work (hard requirement).
- Typically 8 - 12 years of total experience with multiple years of direct people management or equivalent demonstrated experience.
- Proven track record of running a team that delivered measurable customer and business outcomes.
- Strong hiring record including demonstrated ability to attract and retain senior individual contributors.
- Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
- Clear persuasive written and verbal communication at executive and customer level.
- Evidence of cross-functional partnership: engineering product customer success security and people functions.
- Prior squad pod or team-of-teams leadership in a healthcare agentic platform or high-growth SaaS environment.
- Deep domain expertise in an Artera customer segment or platform area.
- Experience leading a squad through a significant migration (platform EHR ownership model).
- Experience with a US Hungary or similar distributed team model.
- Prior experience partnering with security compliance or privacy functions in a regulated environment.
At Artera we believe the best work happens when people are truly connected. Our AI services model has shown whats possible when small focused teams move fast together the speed of collaboration pace of career growth and quality of what we build can become stronger when teams share space. As we grow we want every new teammate to feel part of an in-person community from day one.
Thats why we are focusing our U.S. hiring in three cities where we are investing in offices and building strong local teams:
- Santa Barbara CA (Our HQ)
- Seattle WA
- Kansas City KS/MO
Unless a roles posting states otherwise new U.S. roles are based in one of these three cities and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; well walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations rather than spreading thin across many cities lets us invest deeply in each one so every team has real community mentorship and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexual orientation gender identity national origin age disability genetics protected veteran status or any other protected status.
Affirmative Action Plan: To review our companys Affirmative Action Notice please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to emailprotected.
Required Experience:
Director
About Company
Streamline care, automate workflows, and improve access with a secure patient communication platform built for federal healthcare—powered by Artera Harmony.
