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Head of Retail Stores & Operations

CSC Generation

Job Location:

Cottonwood Heights, UT - USA

Monthly Salary: Not provided by the employer

Posted: 30 May 2026 (30+ days ago)

Application Deadline: 15 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

At Backcountry our mission is to connect people to their passions. Our four online storesBackcountry Competitive Cyclist MotoSport and SteepandCheapaim to supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor products superior shopping experience personalized Gearhead expertise lightning-fast and accurate fulfillment and inspirational informative and community-centered content.

As our Head of Retail Stores & Operations you will own the full retail organization at Backcountry leading store performance culture talent and P&L across every location in the portfolio. This role exists to bridge the gap between field execution and corporate strategy ensuring store teams have what they need to deliver exceptional customer experiences while hitting ambitious financial targets. You will serve as the senior voice of the field influencing decisions across Merchandising Marketing Finance and HR to keep the retail organization moving in one direction.

Success at six months looks like a clear-eyed view of where each store stands a set of defined priorities for the next 12 months and a leadership team that is aligned accountable and energized. At 12 months you will have driven measurable sales growth and margin improvement elevated the talent and training infrastructure and established yourself as a trusted cross-functional partner at HQ.

This is a lean team. You will own a lot move fast and make decisions with full end-to-end responsibility.

Travel:Frequent store visits required must be based in Utah (Salt Lake City area)

Schedule:Flexible including nights weekends and holidays

Physical:Ability to lift a minimum of 50 lbs.

What Youll Do:

Strategic Leadership

Set the vision and standards for retail operations challenging teams to innovate and execute with discipline.
Hold field leaders accountable to goals timelines and brand standards across all locations.
Partner cross-functionally with Merchandising Pricing Marketing Finance and HR to align store execution with company strategy.
Leverage AI tools to enhance operational planning accelerate decision-making and drive efficiency across the field organization.
Represent and promote Backcountrys brand and values in local communities fostering authentic connections with outdoor enthusiasts local organizations and brand partners to deepen customer loyalty and regional presence.

Financial Management

Own retail P&L budgeting forecasting payroll inventory and operational efficiency.
Drive top-line sales growth and bottom-line profitability with a data-informed approach.
Monitor and respond to financial performance across the portfolio with urgency and precision.
Apply AI-powered analytics to identify trends surface risks and prioritize action across the portfolio.

Performance & Customer Experience

Define clear KPIs equip teams with the right tools and drive consistent achievement of goals.
Champion a customer-obsessed culture that drives loyalty conversion and an exceptional in-store experience.
Ensure store execution aligns with broader customer service and sales growth initiatives.
Use AI-driven insights to anticipate customer needs optimize the in-store experience and improve conversion.

Talent & Development

Recruit develop and retain top talent with a focus on high performance and succession planning.
Build innovative training programs that empower managers to lead effective teams and elevate store performance.
Champion diversity and inclusion across hiring development and team culture.

Communication & Culture

Foster open transparent communication across all levels of the organization.
Encourage feedback loops that drive continuous improvement in operations and experience.
Model Backcountrys core values through visible accessible leadership.

Required Qualifications:

5 years of multi-unit retail leadership with direct ownership across budgeting forecasting and operational efficiency.
Proven track record of driving sales growth and profitability across a multi-unit retail portfolio.
Demonstrated ability to lead develop and hold remote teams accountable.
Clear concise communicator across all levels of the business.
Proficient in Microsoft 365 (Word Excel SharePoint Forms) and POS systems.
Comfortable adopting and championing AI tools to improve team productivity and operational outcomes.
Ability to build and maintain strong internal and external partnerships.
Must be based in Utah (Salt Lake City area)

Preferred Qualifications:

Experience in outdoor sporting goods or specialty retail strongly preferred.
Proficiency in Google Suite (Docs Sheets Drive).
Familiarity with retail workforce management or inventory management platforms.
Experience leading retail expansion remodels or store opening initiatives.

Why Join:

The people who do best here are builders. They take ownership move fast and want to see the direct impact of their work.

Direct Impact on the Brand: You will own Backcountrys entire retail footprint every stores performance culture and customer experience runs through you. Your decisions show up on the P&L and in the communities we serve.
Room to Build and Evolve: Backcountrys retail organization is growing and investing. You will have the latitude to reshape how the field operates introduce new tools and build the talent infrastructure that defines the next chapter.
Full Ownership No Hand-Holding: This is a senior leadership seat with real authority. You will set the direction hold the accountability and have the support of a cross-functional leadership team that wants the retail org to win.
Competitive Benefits: Medical dental and vision coverage 401(k) with company match generous PTO employee discounts across Backcountry brands and access to gear and outdoor experiences that match the lifestyle we celebrate.

Interview Process:

Recruiter Screen: A conversation to discuss your background what you are looking for and whether this role is the right fit.
Hiring Manager Interview: A deeper discussion with the Senior Vice President of Stores covering your retail leadership philosophy P&L experience and approach to building high-performing field teams.
Cross-Functional Panel: Conversations with key partners across Merchandising Finance and HR to assess strategic alignment and cross-functional collaboration style.
In-Person Interview: A visit to our Salt Lake City area office and store locations to meet the team see the operation firsthand and present your vision for the retail organization.
Reference Checks: Conducted in parallel with the final stages where possible.
Offer: We move quickly for the right candidate.

TheCSCfamily of brandsprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Washington state applicants only: If you believe that this job posting does notcomply withapplicable Washington state law pleasenotify usby sending an email toemailprotected.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TheCSC family of brands is committed to providing reasonableaccommodationsfor qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability please contactemailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

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