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Head of Quality Assurance and Technical Enablement
Job Location:
Yearly Salary:
Experience Required:
Posted:
9 July 2026 (30+ days ago)
Posted:
Application Deadline:
6 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
OPEN ROLE:: Head of Quality Assurance and Technical Enablement
DEPARTMENT: Product & Operations
REPORTS TO: President & Chief Operating Officer
LOCATION: Remote
POSITION SUMMARY
Our Mission
Nuuvia is redefining youth and family banking by helping financial institutions build lifelong relationships with the next generation of account holders. As we scale we are building a world-class QA and Technical Enablement organization that ensures every release integration implementation and customer engagement is delivered with exceptional quality and consistency.
The Role
The Head of QA and Technical Enablement will build and lead this capability creating the systems processes and technical expertise that allow Product Engineering Sales and Client Success to operate at scale. Acting as the technical bridge between Product Engineering Sales Client Success Marketing Compliance and executive leadership this role owns the processes documentation governance and technical expertise that enable the organization to deliver an exceptional customer experience.
The successful candidate combines deep technical knowledge with business acumen customer-facing communication skills and operational leadership. This individual will champion quality accelerate implementations improve sales effectiveness strengthen partner integrations and leverage AI to increase organizational productivity.
KEY RESPONSIBILITIES
Technical Enablement Leadership
Develop and lead the companys technical enablement strategy across Product Engineering Sales Client Success and Implementations.
Create scalable processes documentation playbooks and governance that improve quality speed and operational consistency.
Serve as the executive technical advisor for cross-functional initiatives and strategic partnerships. Quality Assurance & Release Governance
Own release readiness regression testing production validation release documentation and Go/No-Go decision support.
Coordinate quality assurance across multiple client environments digital banking platforms core processors and third-party integrations.
Drive continuous improvement to reduce production defects and improve release predictability.
Implementation & Integration Excellence
Provide technical oversight for client implementations API integrations and partner ecosystems.
Collaborate with Product and Engineering to define technical requirements evaluate integrations document dependencies and ensure implementation readiness.
Solutions Engineering & Technical Consulting
Partner with Sales throughout the customer lifecycle by leading technical discovery demonstrations solution architecture proof-of-concepts and executive presentations.
Translate business needs into scalable technical solutions while reducing implementation risk and accelerating sales cycles.
Technical Proposals & Knowledge Management
Own technical responses for RFPs RFIs security questionnaires architecture reviews and due diligence.
Develop and maintain a centralized knowledge base of technical documentation implementation guides release notes and best practices. AI Operational Excellence
Champion responsible AI adoption across the organization.
Develop AI-powered workflows reusable prompts reporting documentation analytics and knowledge assistants that improve productivity and decision-making.
QUALIFICATIONS
Bachelors degree in Computer Science Information Systems Engineering or related field; Masters degree preferred.
12 years of progressive experience in QA leadership Solutions Engineering Technical Product Management Technical Consulting or a related technical leadership role.
Experience with SaaS platforms APIs enterprise software implementations Agile development and financial technology.
Working knowledge of digital banking platforms core processing systems payment technologies authentication cloud architecture and software quality practices.
Demonstrated ability to influence cross-functional teams and communicate effectively with executives clients and technical stakeholders.
LEADERSHIP COMPETENCIES
Strategic leadership Systems thinking Executive communication Customer engagement Crossfunctional collaboration Technical problem solving AI fluency Process improvement Operational excellence Continuous learning
MEASURES OF SUCCESS
Consistently high release quality with minimal production defects.
Reduced implementation timelines and post-launch issues.
Higher sales win rates through technical enablement.
Faster higher-quality technical proposal responses.
Reduced engineering rework through improved technical planning.
Broad adoption of AI-enabled processes with measurable productivity improvements.
High satisfaction from internal stakeholders and strategic clients.
