Head of Product Operations

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500 customers in 60 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

We are looking for a strong operator to lead and grow our Product Operations function. This is a head of level role for someone who thrives at the intersection of product process and people: a builder who can establish scalable systems and bring the rigor metrics and discipline needed to make product operations run efficiently and consistently.

• Build and Scale a High-Performing Product Operations Function. You will own the product operations function designing the systems processes and team structures that allow us to ship products with speed and precision. You will define clear standards across the product delivery lifecycle from intake and prioritization through deployment and customer handoff and build the team to hit those standards consistently. This means hiring and developing strong operators establishing clear cadences and driving tight alignment between product engineering and go-to-market functions.

• Bring Metrics and Rigor to How We Operate. You will build and maintain the performance framework that governs how the product operations team works day to day. This includes defining and tracking the KPIs that matter: delivery velocity prioritization health cross-functional alignment and operational efficiency. You will identify gaps in current processes drive continuous improvement and ensure that data not instinct drives decision-making.

• Partner Cross-Functionally to Drive Impact. You will work closely with Product leadership to surface insights that feed into the product roadmap and ensure the voice of the customer is embedded in how we build. You will also collaborate with engineering go-to-market and customer success teams to ensure operational capabilities scale alongside product growth.

This is a high-impact role with real scope to shape how we operate. You will have the authority and resources to build something meaningful:a product operations function that becomes a genuine competitive advantage and working alongside a senior leadership team deeply invested in operational excellence and product quality.

• Experience and Background. The ideal candidate brings 7 years of experience in a combination of business operations management consulting or B2B software. You have led operations teams with a track record of improving operational performance at scale. Experience working closely with or embedded within a product organization is strongly preferred.

• Operator Mindset with Strategic Range. You think in systems and build for scale. You are equally comfortable diving into a broken process as you are presenting an operational strategy to senior leadership. You bring a structured analytical approach to problem-solving and know how to move fast and make pragmatic decisions in ambiguous environments. You use AI to automate and drive efficiency.

• Data-Driven Leadership. You dont manage by feel. You build measurement frameworks instrument operations for visibility and use data to drive accountability and improvement. Experience standing up or improving operational dashboards OKR frameworks or milestone tracking systems is a strong plus.

• Team Builder. You have hired developed and scaled operations teams. You know how to identify talent build culture and create the conditions for a team to do its best work. You lead by example and are known for raising the bar.

$244000 - $366000 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Director