Head of Operations Planning

Mercors mission is to organize human intelligence to power the AI economy. Were a leading AI data company building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercors APEX benchmark family measures AIs real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious fast-paced and deeply committed team. Youll work alongside researchers operators and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco NYC or London offices.

About the role

Mercor is building a team to centralize planning and reporting across its rapidly growing Human Data business. This team sits at the intersection of Delivery Operations Engagement Management Finance and Talent Sourcing. As the business scales this function becomes the single system every team plans against replacing fragmented account-by-account approaches with one consistent standard.

The Head of Operations Planning will stand up this function from the ground up: the team the workflows and the tools that turn a signed deal into a fully staffed forecasted and tracked production plan. That means catching data quality issues as opportunities enter the pipeline checking staffing plans against actual delivery capacity before commitments are made and giving leadership a single source of truth on where every project stands.

What youll own

• Build and lead the function: Design the operating model for Operations Planning what the team owns how its staffed and how it scales as new accounts and business lines come online.

• Demand and forecast accuracy: Set the standard for how customer demand gets captured at what granularity and how it flows into production plans and revenue forecasts. Own the weekly cadence with account and supply teams to catch drift early.

• Staffing and capacity strategy: Own the framework for translating forecasted demand into staffing decisions across accounts. Build models that stress-test headcount scenarios and flag risk before it hits a client conversation. Partner with Finance and account leadership on cost and margin implications.

• Opportunity pipeline integrity: Own the process that governs how new opportunities get scoped logged and moved from signal to committed forecast. Set the bar for consistency across accounts so leadership can trust the number without checking the math.

• Systems and reporting infrastructure: Decide what gets tracked how and where. Build the dashboards account playbooks and planning tools that make account status visible without a meeting.

• Cross-functional operating rhythm: Represent Operations Planning in account reviews finance syncs and leadership forecasting sessions.

What were looking for

• 5 years in operations program management or business operations with direct experience in demand planning staffing or forecasting at a company with complex multi-account delivery

• Experience building a team or function from scratch not just operating within one someone else designed

• Direct experience managing people

• Strong command of spreadsheets and reporting tools; comfort building the system rather than waiting for someone to build it for you

• A track record of standardizing messy inconsistent processes into something repeatable and auditable

• Comfortable being the source of truth in a room full of people who disagree about the numbers

• Experience in AI training data human data operations or a comparable high-growth operations environment is a plus not a requirement

Compensation

• Base cash comp from $200K-$250k

• Equity starting at $1.5m / 4 years

• $10K proximity bonus (if you live within 0.5 miles of our office)

• $1.5K monthly stipend for meals

• Free Equinox membership

• $200 monthly laundry reimbursement

• $200 monthly personal wellness reimbursement

• Health Dental Vision insurance

• 401(k) with company match

• Up to $15k Relocation bonus

Required Experience:

Director