Head of Operations [HT-1039479]

PROVET LEGAL

HEAD OF OPERATIONS

THE PERSON

Do you naturally think three steps ahead and enjoy building systems that help people and organizations thrive Are you energized by partnering with an entrepreneurial founder to transform vision into operational excellence Do you believe the best leaders create clarity empower others and leave every process better than they found it If you are a humble strategic leader who thrives on building people systems and sustainable growth we want to talk to you!

Our ideal Head of Operations is:

• Strategic & Forward-Thinking: You naturally balance todays priorities with tomorrows opportunities making decisions that support the organizations long-term success.
• A Builder with a Continuous Improvement Mindset: You naturally look for opportunities to improve how the organization operates and enjoy turning good ideas into lasting improvements.
• Highly Accountable & Empowering: Ownership starts with you. You lead by example and create a culture where accountability is expected and people have what they need to succeed.
• Collaborative & Emotionally Steady: Others trust your calm thoughtful approach. You communicate with humility exercise sound judgment and remain solutions-focused under pressure.
• Mission-Driven & Service-Oriented: Youre motivated by meaningful work and genuinely care about making a positive impact on the lives of veterans and their families.

Our ideal Head of Operations brings people priorities and systems together to help the organization operate at its highest level. Working closely with the Founder youll help strengthen operations develop leaders and support the firms continued success. Youll have the opportunity to make a meaningful impact within a mission-driven organization while helping strengthen the foundation for its future success. If youre looking for a leadership opportunity where your ideas judgment and operational expertise can make a lasting impact wed love to meet you.

RESPONSIBILITIES

The responsibilities of the Head of Operations include but are not limited to:

• Partner with the Founder to execute key priorities and long-term business initiatives.
• Oversee the firms day-to-day operations ensuring efficient consistent execution across the organization.
• Lead and develop a strong bench of leaders through coaching accountability and professional development.
• Strengthen collaboration and alignment across legal intake billing and administrative teams.
• Identify and implement operational improvements that increase efficiency scalability and consistency.
• Evaluate and optimize business systems technology AI vendors and outsourced partners to ensure the firm is leveraging the most effective solutions.
• Own HR operations including onboarding offboarding and performance management.
• Develop and monitor operational dashboards reporting and key business metrics.
• Provide thoughtful recommendations solve complex operational challenges and drive key initiatives through execution.
• Support quarterly planning annual planning and resource allocation to help achieve organizational goals.
• Partner with leadership to evaluate the operational impact of business decisions marketing initiatives and long-term growth opportunities.

SUCCESS MILESTONES

• 30 Days: Learn the business begin building trusted relationships successfully transition key operational responsibilities and develop a strong understanding of the firms operations systems and business priorities.
• 3 Months: Assume ownership of day-to-day operations implement initial process improvements establish meaningful reporting and become a trusted contributor in leadership discussions.
• 6 Months: Improve operational consistency through enhanced systems workflows and technology while becoming a trusted thought partner in business planning.
• 9 Months: Lead significant operational initiatives strengthen organizational accountability improve organizational performance and be recognized as the firms operational leader.
• 1 Year: Build a scalable operational foundation enable the Founder to focus on the firms long-term vision and highest-impact priorities and become a trusted operational partner.

** This is a full-time remote position. While candidates may work remotely those located within driving distance of St. Petersburg FL are preferred. This role requires periodic travel (less than 10%) for quarterly planning sessions and occasional team or industry events. **

QUALIFICATIONS

Required

• 5 years of progressive operations leadership experience within a small to mid-sized organization
• Demonstrated success improving business operations systems and processes to support organizational growth
• Experience partnering directly with senior leadership to drive strategic initiatives and operational decision-making
• Proven experience leading developing and holding teams accountable
• Experience within a professional services organization (e.g. legal accounting consulting financial services architecture/engineering healthcare services)

Preferred

• Experience scaling a founder-led or entrepreneurial organization
• Experience overseeing HR operations compliance or people initiatives
• Bachelors degree
• Experience working with serving or supporting the military or veteran community

Desired

• Experience evaluating vendors technology platforms and outsourced service providers
• Experience implementing AI workflow automation or other operational technology initiatives
• MBA or Masters degree
• Project Management Professional (PMP) certification or equivalent operational certification

THE COMPANY ProVet Legal

We believe those who have served our country deserve more than legal representationthey deserve an advocate who will stand beside them and fight relentlessly for the VA disability benefits they are entitled to through their service. As a growing mission-driven law firm we help veterans nationwide appeal denied claims obtain the disability ratings they deserve and replace frustration and uncertainty with confidence support and peace of mind. Every member of our team helps lift a burden from a veterans shoulders and reminds them they dont have to face the VA alone. Through operational excellence continuous improvement and a people-first culture were building an organization where compassion accountability and exceptional service come together to change lives.

WHY WORK WITH US

• Meaningful Mission: Help improve the lives of veterans and their families through work that makes a lasting difference.
• Lead With Purpose: Work closely with the Founder to help execute the firms vision and support its continued success.
• Own Your Impact: Be trusted to make decisions solve complex challenges and drive meaningful operational improvements.
• Exceptional Culture: Join a collaborative high-trust team that values humility accountability innovation and genuine care for one another.
• Build Something That Lasts: Help create the systems leaders and operational foundation that will support the firms future.

Core Values

• Epic Tenacity resilience resourcefulness accountability
• Proactive Pioneer anticipation initiative continual improvement
• Precision in Communication clarity accuracy empathy
• Sound Judgment discernment critical thinking self-awareness
• Well-Being emotional intelligence self-management positive presence

Benefits: Health insurance reimbursement 401(k) with company match paid time off paid holidays and paid parental leave

Salary: $120000 to $140000 plus performance-based incentives

If youre a mission-driven leader who loves building people systems and sustainable growth apply today!