Head of Operations [HT-1024317]

MARKERY LAW LLC

HEAD OF OPERATIONS

THE PERSON

Are you someone who naturally brings structure clarity and follow-through to a fast-moving business Do you take ownership of people processes and priorities without waiting to be told what to do Are you energized by supporting visionary leaders and ensuring the operations run smoothly behind the scenes Do you communicate clearly solve problems quickly and keep teams aligned and moving forward If you are a proactive organized operator who thrives in a collaborative high-accountability environment we want to talk to you!

Our ideal Head of Operations is:

• Ownership-Oriented: You take full responsibility for outcomes not just tasks. You step in figure it out and move things forward without waiting for direction.
• Process & Efficiency Focused: You naturally look for better ways to operate. You build structure refine workflows and ensure processes are created and consistently followed.
• Adaptable & Non-Rigid Communicator: You communicate with clarity and intention both verbally and in writing especially in a remote environment. Youre comfortable having direct sometimes difficult conversations and adjusting your communication style to engage effectively across different cultures generations personalities and experience levels.
• Collaborative & Low Ego: You value every member of the team and work well in a non-hierarchical partnership-driven environment. You lead through influence not authority.
• Emotionally Intelligent & Professional: You are aware respectful and composed in all interactions. You can navigate different personalities while maintaining trust and accountability.

As our ideal Head of Operations you bring a powerful blend of strategic thinking and operational excellence. You lead with integrity hold yourself and others accountable and take pride in driving meaningful results. You operate efficiently always seeking smarter more effective ways to move the business forward. With a strong process-oriented mindset you create clarity and consistency that empower the entire team to perform at a higher this role you play a pivotal part in shaping how Markery Law operates by freeing up the founders strengthening the foundation and helping the firm scale with intention and confidence.

RESPONSIBILITIES

The responsibilities of the Head of Operations role include but are not limited to:

Operational Leadership & Execution

• Own the day-to-day operations of the firm ensuring all functions run smoothly and efficiently identify gaps remove bottlenecks and proactively solve operational challenges
• Translate leadership priorities into clear action plans and ensure consistent follow-through
• Act as the central point of coordination across the business keeping work aligned and moving forward

Process Development & Continuous Improvement

• Evaluate build and refine workflows across key areas of the business to improve efficiency and scalability
• Develop implement and maintain SOPs to ensure processes are consistently followed by the team
• Continuously identify and implement improvements to systems tools and overall operations

People Operations & Team Support

• Oversee onboarding offboarding and the overall employee lifecycle to ensure a smooth and consistent team experience
• Support performance management including tracking goals reviews and driving accountability across the team
• Manage PTO scheduling and team coordination while fostering a high-performing collaborative and accountable work environment

Financial & Administrative Operations

• Coordinate with bookkeeping and finance to support payroll invoicing expense management and overall financial operations
• Review financial reports and support budgeting forecasting and KPI tracking to inform leadership decision-making
• Ensure accuracy and efficiency across billing collections and financial workflows

Vendor & Systems Management

• Manage relationships with external vendors and service providers
• Oversee tools and systems (e.g. Clio CRM internal platforms) to ensure effective use
• Research and implement new tools or vendors as needed to improve operations

Project Management & Strategic Support

• Support firm-wide initiatives and special projects from planning through execution ensuring alignment with business goals
• Prioritize and manage multiple initiatives across the business maintaining momentum and focus
• Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion

Recruiting & Remote Management

• Support recruiting efforts including sourcing coordinating interviews and onboarding
• Help build and maintain a strong high-performing team aligned with company values
• Manage communication meetings and alignment across a fully remote team
• Ensure accountability and consistent execution across distributed team members
• Assist with marketing and business support initiatives as needed

** This is full-time 100% remote position based out of Washington DC. **

QUALIFICATIONS

Required

• 5 years of experience in role of operations leadership business operations or general management (Director of Ops. GM COO COS etc.)
• Success leading and managing multiple functional areas (e.g. operations HR finance coordination admin)
• Experience working in a professional services environment (law consulting accounting agency finance etc.)
• Successful history of improving or optimizing client intake or service delivery processes (e.g. streamlining onboarding workflows improving team handoffs reducing errors and enhancing overall client experience)

Preferred

• Prior experience in a law firm or legal services environment
• Background in HR operations (onboarding offboarding payroll coordination performance management)
• Demonstrated ability working and leading in a remote or distributed team environment
• Exposure to financial operations (budgeting reporting KPI tracking P&L ownership)
• Familiarity leveraging tools such as Clio CRM systems or workflow/project management platforms

Desired

• Proven success scaling operations and driving revenue growth toward $10M
• Exposure to marketing branding or business development support within a professional services firm
• Bachelors degree (or equivalent professional experience)

THE COMPANY Markery Law LLC

Markery Law LLC is a boutique trademark law firm based in the DC/DMV area focused exclusively on trademark prosecution brand protection and global portfolio management. Founded in 2014 the firm serves mid-market companies with complex multi-jurisdictional brand portfolios across industries such as consumer goods technology food & beverage and professional services. We operate with a business-first mindset providing strategic counsel that mirrors the experience of in-house legal teams while maintaining the personalized service of a boutique firm. With a fully remote team of approximately 10 professionals Markery Law has built its reputation through long-standing client relationships and a nearly 100% referral-based growth model. The firm partners closely with clients across the U.S. and internationally delivering thoughtful proactive trademark strategy designed to protect and strengthen brand assets over the long term.

WHY WORK WITH US

• Work Directly with Visionary Founders: Partner closely with two highly respected leaders
• True Ownership & Autonomy: Step into a role without micromanagement
• Fully Remote Flexibility: Enjoy the freedom to manage your schedule and priorities
• Collaborative People-First Culture: Be part of a supportive low-ego team
• Impact on Business: Play a key role in how the firm operates scales and grows
• Work-Life Balance: Benefit from a culture that prioritizes flexibility family and well-being
• Performance-Based Rewards: Compensation structure that includes quarterly bonuses tied to firm performance and key results
• PTO: Birthdays off ½ days off in summer on Fridays between Memorial Day to Labor Day

Core Values:

• PARTNERSHIP: A true 50/50 internally and with every client we serve.
• INTEGRITY: We give honest advice even when its not what the client hoped to hear.
• EXCELLENCE: We pursue the highest standard of legal work every time.
• SERVICE: We put clients needs first and measure success by their outcomes.
• TEAM: No silos. Evert client benefits from the full strength of the firm.
• NIMBLENESS: We adapt to client needs changing laws and global landscape.
• EMPATHY: We understand the weight of brand decisions and treat every matter accordingly.

Salary: This role offers a base salary of $90k$115k complemented by an annual performance bonus of up to $25k. Bonus is distributed in quarterly installments based on a combination of business profitability and individual KPI achievements.

Benefits: PTO Health Dental Vision Life Disability 401K

If you are ready to partner directly with the founders to turn vision into execution and make a real impact this is your opportunity to lead operations that truly matter. Apply now!