Head of IT
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were looking for a hands-on IT Leader to own the end-to-end internal information technology function at ASAPP reporting to the VP and Head of Security and Trust. The scope spans identity and access management endpoint and device management SaaS and AI platform administration service desk security and compliance operations support and physical office infrastructure supported by a team of 4 to 5 IT engineers.
This is a technical leadership role. The right candidate is equally comfortable driving strategy and getting into the details whether thats reviewing an MDM configuration building automation managing the companys AI productivity stack or partnering with the Security team on a SOC 2 audit cycle.
This role has a hybrid schedule with 3-days a week in our NYC office.Identity & Access Management
Own the full identity lifecycle across Okta including provisioning deprovisioning SSO/SCIM integrations and group-based access policies.
Partner with Security Engineering to enforce least-privilege access across cloud and SaaS platforms.
Lead access reviews audit support and IAM-related compliance deliverables in partnership with the Security and Privacy team.
Endpoint & Device Management
Manage macOS and mobile fleet via MDM (Kandji/Iru) including configuration profiles software packaging and compliance enforcement.
Coordinate device lifecycle from procurement through decommission including Apple Business Manager and supervised device workflows.
Maintain CrowdStrike Falcon deployment and endpoint security posture.
AI Platforms & Tooling
Own the administration and governance of company-wide AI platforms including Claude Enterprise managing user provisioning usage policies SSO integration and adoption across teams.
Evaluate and onboard new AI productivity tools ensuring they meet security and compliance standards before deployment.
Partner with Engineering and business leadership to identify opportunities where AI tooling can reduce operational toil and improve team effectiveness.
Administer and optimize the broader SaaS stack including evaluation onboarding SSO integration and license management.
Build and maintain automation to reduce manual IT toil including scripting GitHub Actions API integrations and MDM-delivered configurations.
Lead or support strategic tooling rollouts (e.g. AI productivity platforms developer toolchains).
Security & Compliance Support
Partner with the Security and Privacy team on compliance programs (SOC 2 ISO etc.) using tools like Drata Proofpoint and related platforms.
Own ITs contribution to audit readiness evidence collection and policy enforcement.
Partner with Security Engineering to respond to and triage security incidents as they relate to endpoints accounts and SaaS access.
Infrastructure & Office
Oversee on-prem and colo infrastructure as needed including coordination with SRE on shared systems.
Manage physical office technology: AV networking access control and conference room systems across office locations.
Team & Stakeholder Management
Lead mentor and grow the IT team across support systems engineering.
Serve as the primary IT partner to HR Finance Legal and Engineering leadership.
Drive clear timely communication for incidents changes and outages across the organization.
7 years of IT experience with modern tech stack with at least 3 years in a leadership or management role.
Deep hands-on experience with Okta (SSO SCIM lifecycle management) and macOS MDM platforms (Kandji Jamf or equivalent).
Strong working knowledge of SaaS administration access management and IT tooling.
Experience administering AI platforms such as Claude Enterprise Microsoft Copilot or similar - including governance access control and change management.
Experience supporting compliance frameworks (SOC 2 ISO 27001) in an IT capacity.
Experience writing scripts and building lightweight automation (Bash Python or similar) is a plus.
Excellent written and verbal communication skills; able to translate technical issues for non-technical stakeholders.
Experience managing distributed or hybrid teams is a plus.
Familiarity with cloud environments (GCP AWS or Azure) and infrastructure concepts are a plus.
- Competitive compensation with stock options
- Comprehensive medical vision and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) along with sick leave
Required Experience:
Director
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
