Head of IT

Aerospike is thereal-time databaseformission-critical use cases and workloads includingmachine learning generative and agentic powers millions of transactions per second with millisecond latency at a fraction of the total cost of ownership compared to other databases.

Global leaders includingAdobe Airtel Barclays Criteo DBS Bank Experian Grab HDFC Bank PayPal Sony Interactive Entertainment The Trade Desk and Wayfairrely on Aerospike forcustomer 360 fraud detection real-time biddingprofile stores recommendation enginesand other use cases.

At Aerospike we dream big and deliver even bigger. Our mission is to unleash the power of the worlds real-time data with a database built for infinite scale speed and sustainability.

To foster strong team alignment and productivity Bay Areabased team members are expected to work from the office 3 times per weektypically Tuesday through Thursday.

If youre ready to shape the future of data join us.

Aerospike operates with staff working in-office and remotely across multiple countries and IT iswhat keeps every function running without friction. Were hiring a Head of IT to lead the functionend to end: ownership of the architecture decisions behind the systems the company runs onand hands-on leadership of day-to-day operations and helpdesk. This person leads a team thatwill scale with the business sets IT priorities and reports on them directly to executive leadership.

Key Responsibilities
Systems Architecture and Vendor Management
Own IT architecture decisions for company-wide systems
Own core IT systems administration including directory services email and collaborationtools and SaaS application management
Manage the IT vendor portfolio including license optimization and tool evaluation. Maintain an accurate inventory of company hardware and software licenses
Own network infrastructure for office locations including connectivity Wi-Fi and conferencing systems

IT Operations and Helpdesk
Own IT helpdesk operations including ticket queue management response time targetsand escalation paths
Own employee onboarding and offboarding logistics including hardware provisioningaccount setup and access deprovisioning in partnership with People Ops
Own endpoint hardware lifecycle management including procurement deployment andrefresh cycles
Coordinate with Security & Compliance on endpoint security tooling and identity andaccess management ensuring IT operations align with security policy

Leadership and Cross-Functional Planning
Manage a team of 2-3 IT professionals with a hiring plan tied to company growth
Set IT support standards and service level targets
Own IT governance practices for company systems including access review cadenceand system audit readiness
Own the IT budget and prioritize spend against operational need
Serve as the IT lead on cross-functional initiatives
Partner with People Ops on IT components of office moves and expansions

Requirements
8-12 years in IT roles including 3-5 years managing a team
Experience owning IT architecture decisions for business-critical systems
Direct experience running a helpdesk function at a company of comparable sizeincluding ticketing systems and SLA management
Experience managing vendor relationships and mitigating sprawl in growingorganizations
Comfort operating with a small team and building process
Experience at a hybrid company preferred given Aerospikes distributed workforce

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental
disability national origin veteran status or any other basis covered by appropriate law.

Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: $250000 - $280000 (actual compensation will be determined based on experience location and other factors permitted by law)

To keep our recruitment pipeline as high-performance as our database Aerospike uses AI-driven tools to streamline resume reviews scheduling and communication. While we love smart tech we value human connection even more. AI helps us optimize the process but real people make 100% of the actual hiring decisions