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Head of Finance and Operations

KWI

Job Location:

Melville, NY - USA

Yearly Salary: $ 180000 - 220000

Posted: 21 May 2026 (30+ days ago)

Application Deadline: 18 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

The Opportunity

We are hiring a Head of Finance & Operations to join a fast-growing technology company operating at the intersection of cloud software and physical product-based commerce solutions.

This is not a narrow accounting role. It is a high-impact hands-on finance position for someone who thrives in environments where finance is deeply connected to how the business actually runs.

You will own core financial operations while also helping shape how the company scales operationally. This includes improving systems tightening processes and partnering across the business to ensure we are making clear data-driven decisions across both software and inventory-driven workflows.

The right person will be equally comfortable:

Building structure where it doesnt exist yet
Working directly in the details of financial models and operational processes
Partnering cross-functionally to improve how the business runs day to day

This role sits close to the center of the business and requires someone who can balance precision speed and practical decision-making in a high-growth environment.

You will also support commercial contract review and negotiation workflows working alongside external counsel to ensure agreements are structured appropriately commercially sound and operationally executable.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete unified commerce solution from a single database specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora Bluemercury Tom Ford and many other globally recognizable brands.

We unify Point of Sale Merchandising Order Management eCommerce CRM and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization and we believe that if we develop and demonstrate leadership in our strategy operations and people we will continue to drive product innovation and service excellence.

As the Head of Finance & Operations you excel at the below core competencies:

Financial & Operational Acumen: The ability to seamlessly connect financial strategy with day-to-day operations from SaaS metrics and forecasting to supply chain and vendor management ensuring smart scalable decisions across the business.
Cross-Functional Leadership & Execution: Strong collaboration and communication skills to align stakeholders across Finance Product Sales Legal and Operations. This person should drive clarity build systems and execute efficiently in fast-paced cross-functional environments.
Contract & Risk Management: Skilled at reviewing negotiating and operationalizing contracts understanding legal and business implications managing risk and ensuring favorable terms while working closely with external counsel when needed.

The impact youll make

Financial Operations & Control

Own core finance operations including AP/AR cash flow management and reconciliations
Maintain accuracy and integrity of financial reporting and close processes
Support budgeting forecasting and ongoing financial planning cycles
Build and refine financial reporting frameworks to improve visibility and decision-making

Operational Finance & Business Support

Partner with teams across Sales Product and Operations to align financial execution with business priorities
Support inventory purchasing and vendor-related financial workflows in a hybrid SaaS product environment
Identify and implement improvements to operational and financial processes as the company scales
Develop and maintain key business KPIs across both SaaS and product lines

Systems Process & Scale

Oversee financial systems and tools that support reporting operations and scaling efficiency
Improve internal controls and strengthen financial governance as the company grows
Drive automation and process improvements across finance and operational workflows

Commercial & Contract Support

Review and support negotiation of commercial agreements vendor contracts and SaaS-related terms
Work with external counsel to ensure contracts are structured properly and align with business needs
Help operationalize contract terms into scalable internal processes

Strategic Support

Provide financial insight and analysis to support leadership decision-making
Support planning around growth initiatives investments and operational scaling priorities

What you will bring

12 years of experience in finance or operations with at least 3 years in a SaaS or hybrid SaaS physical goods business
Direct experience working for founder led/owned companies
A leadership style that reflects deep ownership youre not just setting strategy; youre in the details understanding workflows digging into financial models and solving problems alongside your team.
Strong grasp of finance fundamentals budgeting forecasting P&L cash flow etc.
Deep operational experience supply chain fulfillment systems or cross-functional execution
Proven ability to lead and scale finance operations in high-growth environments
Exceptional analytical and problem-solving skills; Excel/Sheets and financial modeling fluency
Experience reviewing and negotiating contracts including SaaS agreements vendor terms and NDAs
Ability to identify and escalate legal risk appropriately while managing contract processes independently
Experience with ERP financial systems and SaaS metrics (MRR CAC LTV etc.)
Experience monetizing payments in SaaS
Strong communicator and collaborator across technical and non-technical teams

As a member of the KWI team you will receive

Full Medical Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

Our work space

We understand that our teams need flexibility which is why we follow a hybrid schedule. Our in-office days of Monday Tuesday and Thursday and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events bagels every Thursday a state-of-the-art coffee machine a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners suppliers clients and all our team members to uphold these commitments.

Required Experience:

Director

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