Head of Field Brokerage Operation

Role Summary

The Head of Field Brokerage Operation based at any of the locations across the US leads and manages the customs brokerage operations within a designated field region ensuring compliant efficient and customer centric clearance processes. This role partners closely with senior leadership key customers and regulatory agencies to ensure operational excellence and service quality

Key Responsibilities:

• Lead field brokerage teams to achieve KPIs including cycle time compliance productivity and customer satisfaction.
• Ensure timely and accurate entry processing across imports exports and PGA-regulated commodities.
• Drive operational discipline in line with continuous Improvement methodology.
• Serve as the highest-level escalation point for compliance decisions within the field operation.
• Ensure adherence to CBP regulations PGA requirements CTPAT and Global SOPs.
• Conduct internal compliance reviews corrective actions and risk mitigation activities.
• Monitor regulatory updates and guide teams on changes impacting customers.
• Partner with Regional Brokerage Leadership Station Managers and Senior Management to resolve high-impact customer issues and service disruptions.
• Support Sales and Key Account Management on strategic customer needs escalations and service reviews.
• Communicate operational performance risk areas and improvement plans to internal leadership in a clear and data-driven manner.
• Participate in business reviews customer meetings and strategic planning sessions.
• Ensure customer communications are proactive timely and aligned with companies service standards.
• Identify and implement process improvements that reduce delays drive productivity and enhance compliance.
• Maintain resource planning workload distribution and performance standards across shifts or locations.

Skills and Qualifications:

• Active U.S. Customs Broker License (preferred).
• 510 years of experience in customs brokerage or international trade operations.
• At least 3 years of leadership or high-level supervisory experience.
• Strong working knowledge of CBP regulations HTS classification PGA processes and trade compliance principles.
• Demonstrated ability to collaborate effectively with senior leaders and manage high-stakes customer escalations.
• Strong communication decision-making and analytical skills.
• Experience with brokerage systems (e.g. CargoWise ACE/ABI).
• Project Management (DePICT/Prince).
• Experience within a major global logistics provider.
• Familiarity with Global SOPs First Choice tools and operational processes.
• Continuous improvement certification (Lean Six Sigma).
• Experience handling strategic accounts or specialized industries (Life Sciences Tech Automotive Government etc.).

Pay Range:$130011.75 - $173349.00 (Based on Experience)

Required Skills:

customs brokeragefreight forwardingleadership